Ratings based on 853 Verified Reviews

3.9 out of 5
78% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Richmond Hill

Posted 4 May 2024
Friendly and helpful staff; convenient location; good breakfast
4 out of 5
by A verified traveler

Posted 20 Mar 2024
Wonderful breakefast!
4 out of 5
by A verified traveler

Posted 3 Mar 2024
Toilet washing system was old.
4 out of 5
by A verified traveler

Posted 10 Feb 2024
Washlet system is not good.
5 out of 5
by A verified traveler

Posted 8 Feb 2024 on Hotels
Staff was nice, professional, and efficient. Great place!
5 out of 5
by A verified traveler

Posted 24 Dec 2023 on Wotif
Very helpful staff. Nice clean facilities and a great Japanese Buffet Breakfast
1 out of 5
by A verified traveler

Posted 13 Mar 2022
Shower toilet was broken
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Oct 2021 on Hotels
5 out of 5
by A verified traveler

Great stay!

Posted 18 Aug 2021 on Hotels
It was a relaxing and comfortable stay. Very close to the train and bus station. Many restaurants and a mall nearby. Convenient place for sight seeing, traveling and just relaxing.
Comment from Hotel Management
22 Aug 2021 by CHISUN HOTEL, Hotel Management
Dear Guest Thank you for staying the Chisun hotel Utsunomiya. Thank you so much for your review. We are looking forward to your stay again in the future. Best regards,
3 out of 5
by A verified traveler

Posted 27 May 2021
Air conditioner provides Noise
Comment from Hotel Management
28 May 2021 by CHISUN HOTEL, Hotel Management
Thank you for taking time to contact us about our air conditioner. We apologize for the inconvenience. I'm very sorry.We won’t let this happen again.
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