Ratings based on 985 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Pillows had only one cover and it could easily be seen that the actual pillow was extremely dirty and yellow. I suggest to wash them regularly or use double covers and make it discreet!
Comment from Hotel Management
22 May 2024 by Team Leonardo Hotel Utrecht City Center, Hotel Management
Dear Tuna,Thank you for your feedback regarding the pillow covers. We apologize for the oversight and any inconvenience this may have caused. Your suggestion to use double covers is valuable to us, and we will definitely take it into consideration to improve the cleanliness of our pillows. We appreciate your input and hope to welcome you back in the future for an enhanced experience.Warm Regards,Team Leonardo Hotel Utrecht City Center
by A verified traveler
Posted 18 Apr 2024
This was a great home-base for our short stay in Utrecht. It’s close to the train station (pro tip: you can cut through the mall instead of walking all the way around the block!), and we had the most amazing meal ever at SMAAK, which is conveniently situated in the alleyway directly behind the hotel. There’s a Starbucks right next door and a grocery store nearby, and it’s within walking distance of the canal district with all its shops and restaurants, and there’s a bike rental shop close by as well. The room itself was clean and they had washcloths in the bathroom (the only hotel of the three we stayed in on our trip to the Netherlands who offered them), and the front desk was happy to hold our luggage for us on our arrival and departure days when we had some additional exploring to do. In addition, the breakfast was top-notch. Would definitely stay here again.
Comment from Hotel Management
22 Apr 2024 by SP, Hotel Management
Dear Janene, Thank you for choosing Leonardo Utrecht!We do appreciate this very much. We are very happy to read all these kind words. We are already looking forward to welcome you again soon. With kind regards, Sam
by A verified traveler
Posted 11 Jan 2024
The location is the best and walkable from Utrecht station through the shopping mole or outside the mole. And also many dining area.
Comment from Hotel Management
24 Jan 2024 by SP, Hotel Management
Dear Hellen, We are happy to see that you enjoyed staying with us. Hopefully we may welcome you again in Utrecht soon!With kind regards, Sam
by A verified traveler
Posted 3 Dec 2023
Good value.
Comment from Hotel Management
5 Dec 2023 by Kristine, Hotel Management
Dear Ian,Thank you for taking time to share your feedback with us. We pleased to see you enjoyed your stay with us and we hope we can welcome you again in our hotel.
by A verified traveler
Posted 25 Nov 2023
Lovely, friendly and professional staff. Accommodating
Comment from Hotel Management
3 Dec 2023 by Sincerely, Kristine, Hotel Management
Dear Elizabeth,Thank you for your time to share your feedback with us.We happy to hear that you enjoyed your stay with us and we appreciate kind words about our stuff.Hope we can welcome you again in our hotel.
by A verified traveler
Posted 16 Nov 2023
Wonderful hotel close to train & shopping. Excellent customer service & very accommodating.
Comment from Hotel Management
5 Dec 2023 by Sam, Hotel Management
Dear Shawna, Thank you for your recent stay and the great score you have left us! We do appreciate this very much. Hopefully we may welcome you again soon. With kind regards, Sam
by A verified traveler
Posted 26 Oct 2023 on Hotels
Spotless, nothing to complain about
Comment from Hotel Management
13 Nov 2023 by Kristine, Hotel Management
Dear guest,Thank you for takinf time to share your feedback with us. We pleased to see that you enjoyed your stay with us and we hope we can welcome you again in Leonardo hotel.
by A verified traveler
Centrally located hotel
Posted 10 Oct 2023 on HotelsGood stay in this centrally located hotel.
Walking distance to shopping, canals, old town, train station & many dining options.
Comment from Hotel Management
11 Oct 2023 by SP, Hotel Management
Dear Guest, Thank you very much for your recent stay and given feedback! We do appreciate this very much. We are very happy to see that you enjoyed this much and we are already looking foward to welcome you again soon. With kind regards, Sam
by A verified traveler
Posted 9 Sep 2023
Outdated and spooky. Didn’t feel clean. but location was good
Comment from Hotel Management
11 Oct 2023 by SP, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
by A verified traveler
Disappointing for the price
Posted 7 Sep 2023 on HotelsThis was a one-night business stay in the Leonardo. I've stayed in Leonardo hotels before, and they've been fine - but this was disappointing. There was no air con in the room, the room was small and bland (no pictures, drab furniture). The bed was comfortable enough, the staff were helpful, and everything was clean and tidy. The breakfast was OK and adequate, rather than amazing. Overall it was fine - but just...meh... I'd have expected a bit more glitz and glamour for the price. For not much more, my colleague was in a much better hotel round the corner....
Comment from Hotel Management
17 Sep 2023 by Kristine, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. For the future reference we would like to inform you that only our CLUBand DLX rooms have an AC. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
