Ratings based on 993 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Excellent stay! Very comfortable. Especially enjoyed the shower with very good water pressure and the clean bed. Nice place to rest in after a hectic day.
by A verified traveler
Posted 6 Jun 2024
Nice place…great food
by A verified traveler from East Horsley
Posted 21 Mar 2024
The property was clean and the staff were attentive and friendly.
My partner was doing a course at the University, so the location was good for that. The Uni was only15 minutes drive away.
What we didn't like about our stay was that there's nothing around the hotel. There's a park and a canal and busy road system. That's it.
The town centre is 20 to 30 minutes walk away, which we did walk, there and back every day for dinner, because the hotel restaurant's menu is a bit limited. We did eat there once, which was okay, but we didn't want to it again.
We also didn't like the building. It looks like an office block. Our room was quite large, but also quite basic. All painted white, so quite bleak. Not warm and cosy at all. And that was an upgraded room, which basically meant we were overlooking the canal, rather than the car park.
My partner was at her course on the day we left, so I asked if I could have a late check out, which they said I could, for a charge of 42 Euros. I've never been charged for a late check out before.
The town of Utrecht is a great place. Plenty of bars and restaurant's to choose from and very historic. We did a walking tour one evening, which we enjoyed.
We just wished, we stayed in the town centre and not on the outskirts.
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear William,Sorry to hear that our facilities didn't meet your expectations. As we continue to improve our hotel and services, we will take your comments into consideration for upcoming improvements. We are happy to hear that you have enjoyed the city. We hope we will be able to welcome you again sometime in the future. With kind regards,Remko Engelman
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Brando,It is very unfortunate to hear that your stay wasn't a full score. Therefore we would love to hear more to improve our services to you. It would be great to hear more if you can contact us at info@ mitland.nl at your convenience. With kind regards,Remko Engelman
by A verified traveler
Posted 6 Mar 2024 on Hotels
by A verified traveler
Posted 3 Mar 2024 on Hotels
Great hotel and amazing staff that go above and beyond.
Absolutely phenomenal customer service!
Very peaceful and relaxing atmosphere.
by A verified traveler
Posted 17 Jan 2024
Would definitely stay there again
by A verified traveler
Posted 25 Nov 2023
it was great experinence.
by A verified traveler
Posted 12 Nov 2023
While the property is clean, the location is very inconvenient. There was nothing nearby and public transportation was lacking. The staff were not very friendly. During check-in, one staff threw my card and passport back at me. Since she treated other white visitors nicely, I feel it was racially motivated.
Comment from Hotel Management
13 Nov 2023 by Hotel Manager, Hotel Management
Dear Michael,Thank you for your review and sorry to hear you did not find the location convenient nor the check in friendly. We apologize for not having the availability to give you an upgrade, and after your check in comment whilst at our hotel, we have sent our apologies with a personal note and gift from us. We are terribly sorry if the service was lacking and we will continue to train our new employees. I have just personally taken this case to train our reception staff. However, we cannot accept your comment regarding a racial motivation and find this an offensive comment on behalf of our team. We hope we will have a chance to show our good services again and welcome you back at Hotel Mitland. With kind regards,Remko Engelman
by A verified traveler
Great hotel if you dont mind the noise!
Posted 2 Nov 2023 on HotelsGreat quiet area, good clean hotel. My only issue is the rooms had no noise buffers.. so basically i can hear the two adjacent rooms and the one direcrly on the upper floor. Oh and expect house cleaning knocking and walking in the room even with the "Do not disturb" sign on the door. Overall, it is family friendly and I loved the lake view rooms..
but for future not for me
