Ratings based on 817 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Apr 2024
Nice clean place with nice room. Location not great for city center access, but not terrible either. Bus/Tram stop very close by.
by A verified traveler
Posted 11 Dec 2023 on Hotels
The service I received was terrible the staff kept getting food and drink orders wrong, the room I stayed in I was expecting a lot better for what i paid! All the walls were covered in scratches and marks the cleaners did a rubbish job of cleaning the room everyday, they was not cleaned properly leaving rubbish etc in the rooms, the rooms need painting and refreshing I will not be staying here again
by A verified traveler
Posted 15 Nov 2023 on Hotels
Good standard hotel which is clean and comfortable. I have stayed here before and will use the hotel again in the future
by A verified traveler
Posted 15 Oct 2023
It was nothing special
by A verified traveler
Please avoid... Worse hotel...
Posted 3 Oct 2023 on HotelsDon't even think booking a night there... unhelpful. Sleeping under a bridge might be a better option.
by A verified traveler
Needs maintance
Posted 9 Sep 2023 on HotelsI booked 10 rooms for my colleagues and I with the option to pay at the hotel premises, However the hotel system did not show this in our reservations. At the end all rooms were prepaid with my credit card. I don't know if this is an error on the hotel side or hotels.com. In any case it is now a mess to settle the payments for so many people. The hotel corridors need some maintenance, the rugs have big spots on them, almost resembling someone bleeding all over and then the area being bleached. The towels had big holes in them. The people at reception were polite and apologized for the towels, however this is not the level you expect for this type of hotel. Utrecht is small and transportation is easy, so only reason to stay at Bastion is if you must for location and logistics reasons, otherwise not recommended.
by A verified traveler
Just what we required.
Posted 31 Aug 2023 on HotelsGreat location for buses and trams or via a walk along the canal. Friendly and responsive staff. Clean and secure.
On the downside, out TV didn't work. We switched remotes and discovered the problem was with the plug socket. It wasn't fixed while we were there and there was no offer of a room change.
TV problem apart, I would definitely stay there again.
by A verified traveler
Posted 27 Aug 2023
by A verified traveler
Posted 2 Aug 2023
Staff was great. Towels smelled like not clean.
Room and walls were not very clean. Tables had prior cup marks/spills not cleaned off.
by A verified traveler
Posted 13 Jul 2023
Very nice staff, great location & the free parking is a huge bonus, easy access to the city (about 10 minutes on tram). Bathroom great, air-con great, fridge perfect for beer & real milk for tea & coffee, unfortunately there is no kettle, just a useless coffee machine that is horrible to use & fails to work, more than it works. Bed comfortable, room clean & tidy, plenty of hot water for the shower.
