Ratings based on 65 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from APO
Posted 29 Mar 2024
This is an old priority. You can’t see that in the photos, but there’s a lot of out dated furniture, equipment, etc. broken lamps, phone from 1970s, etc. some of it mountain Europe ranch style, but some is just OLD.
The location is OK - 5 minutes from town and same to Martial Glacier. View of Ushuaia is great out front and glacier out back.
Staff is SUPERB. Always helpful and kind.
Breakfast is good, with quite a bit of options, but the 3 days we stayed… nothing changed - same things, same place.
So overall, average. You’re not likely in town for the resort time, so go outside and just use the comfy bed, hot water with good pressure, and decent breakfast at a well staffed hotel.
Comment from Hotel Management
1 Apr 2024 by GM, Hotel Management
Thank you for sharing your detailed feedback. We appreciate your observations regarding certain aspects of our facilities and acknowledge the areas where improvement is needed. We're glad you enjoyed the convenient location, stunning views, and the exceptional service provided by our staff. Your comments about the breakfast rotation have been duly noted, and we will strive to enhance variety in the future. We hope you had a comfortable stay overall and look forward to welcoming you back for an even better experience in the future.
by A verified traveler
Posted 14 Mar 2024
beautiful views
Comment from Hotel Management
14 Mar 2024 by GM, Hotel Management
Dear Steven,Thank you for your kind review.We look forward to receiveing you again and spread the word about our Hotel!
by A verified traveler from Helena
Posted 13 Mar 2024
Wonderful property located in a great location. You can hike to the glaciar and look over the port. Friendly staff.
Comment from Hotel Management
13 Mar 2024 by GM, Hotel Management
We're delighted you enjoyed our hotel and the stunning surroundings! Providing friendly service and an exceptional experience is our priority. We look forward to welcoming you back soon!
by A verified traveler
Posted 29 Feb 2024
Great location, staff, food, rooms. Just no upgrades
Comment from Hotel Management
29 Feb 2024 by GM, Hotel Management
Thank you Leo for your excellent review! We're delighted to hear you enjoyed our location, staff, food, and rooms. We appreciate your suggestion about upgrades, and we want to highlight that becoming a member of Wyndham Rewards is one of the best ways to access exclusive benefits, including potential upgrades on future visits. We value your preference and look forward to welcoming you again to provide an even more exceptional experience as a member of our rewards program. See you soon!
by A verified traveler
Posted 28 Feb 2024
Hotel is great. Staff is great. Great views. Hotel is a little dated, but really fits the snow and mountain type of atmosphere. It’s perfect
Comment from Hotel Management
29 Feb 2024 by GM, Hotel Management
Thank you for your kind review! We're delighted to hear you enjoyed our hotel, the great staff, and the stunning views. Your appreciation for the cozy, mountain atmosphere is valued. We take note of your feedback about the hotel's vintage charm. We strive to maintain a perfect balance between the timeless ambiance and modern comforts. We appreciate your visit and look forward to welcoming you back!
by A verified traveler
Posted 5 Feb 2024
Entire property is very dated and don’t make any request of the front desk staff as the answer was always no. Very disappointing for a Wyndham hotel
Comment from Hotel Management
6 Feb 2024 by GM, Hotel Management
We appreciate your feedback and apologize for any disappointment. We're sorry to hear about your experience with our property and the perceived unhelpfulness of our front desk staff. We take your comments seriously and will work on improvements. If there's anything specific you'd like us to address, please let us know. Thank you for bringing your sentiments to our attention.
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
24 Jan 2024 by GM, Hotel Management
Thank you for your review!!
by A verified traveler
Posted 10 Jan 2024
Friendly, courteous, and professional staff. Great food. Beautiful hotel!
Comment from Hotel Management
10 Jan 2024 by GM, Hotel Management
Thank you for sharing your experience! We're delighted to hear that you enjoyed our friendly and professional staff, excellent food, and the beauty of our hotel. We are committed to providing unforgettable experiences. We look forward to welcoming you back to surpass your expectations once again in the southernmost city in the world!
by A verified traveler
Average Experience
Posted 23 Dec 2023 on HotelsThe hotel is higher up on the hill/mountain with nice views of the city. One can walk to a nice tea shop and hike towards glacier jn 20 minutes.
In order to do activities one always need to get in a taxi. Thats a major drawback. Taxi is not expensive at around $3-5 dollar per trip in Dec 2023.
The hotel does require maintenance. The carpets smell and need cleaning/replacement. The bathroom fixtures are not in good shape. The quality of breakfast food wasn't great either.
On postive you have great views from the dinning are and your room!
The hotel.maybe a better choice during the season to enjoy moutain sports.
Comment from Hotel Management
23 Dec 2023 by GM, Hotel Management
Thank you for sharing your feedback! We appreciate your positive comments about the hotel's elevated location, offering nice views and proximity to a tea shop and hiking trails. We understand your concern about the reliance on taxis for activities, and we'll explore options to improve accessibility.We apologize for the maintenance issues you encountered, including the carpets and bathroom fixtures. Your observations are valuable, and we'll address these promptly. On a positive note, we're glad you enjoyed the breathtaking views from the dining area and your room.We're committed to enhancing our guests' experience, and your insights contribute to our ongoing improvements. We hope to have the opportunity to welcome you again, offering an even more enjoyable stay. Thank you for choosing our hotel.
by A verified traveler
Posted 13 Dec 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by GM, Hotel Management
Thank you for your feedback!!
