Ratings based on 83 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2024
Very expensive, not just the room the food, drinks, and services, way to expensive
by A verified traveler from Toronto
Posted 18 Mar 2024
Beautiful property located in a very special and unique part of the Sacred Valley. If you want the most luxurious stay in this area, this will be it. Service was great. Pre arrival communication was good but not great. I ran out of shampoo whilst taking a shower. Rooms didnt have AC or TV that I could tell. Pool couldve used some skimming of debris. Otherwise perfect stay. Make sure to feed the alpacas!!
You can catch the Hiram Bingham train to Machu Pichu literally right outside hotel entrance which is a unique feature and experience
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 13 Aug 2022
by A verified traveler
Posted 5 Jun 2022
Great quiet resort with well manicured property and beautiful views. Very friendly, professional staff with beautiful views.
Note that the activities offered (horseback, shaman) were very expensive even compared to other Belmond properties in Peru. We ended up finding off resort options because of it.
Comment from Hotel Management
12 Jun 2022 by General Manager , Hotel Management
Dear Guest,
Thank you for telling us about your recent experience with us. One of the most rewarding aspects of our work is creating exceptional memories for our guests, and we are glad to know that we went above your expectations, we are taking notes of your remarks to keep improving.
We sincerely hope that you have had a memorable time in Cusco and look forward to welcoming you back soon.
Kind Regards
Arturo Schwarz
by A verified traveler
Posted 31 May 2022
by A verified traveler
Posted 20 Apr 2022
The staff was incredible and so friendly. Ana was our favorite server and would greet us every morning and help with making reservations for the picnic. Yolanda in the spa was so amazing I had to go back for a second visit.
The property was beautiful. We were here during a strike meaning that for two days we couldn't leave the hotel. Luckily the hotel, staff and food made those two days very relaxing. We are our way through the entire menu and there wasn't a bad choice at the restaurant.
We always felt safe despite the protesters and what we saw on the news in Cusco. They even accommodated us an additional night very easily when we couldn't get back to Cusco on the closed roads.
Gery and Diego are amazing at drinks and would make excellent recommendations while we sat by the river.
We spent 3 full days not leaving the resort since everything was cancelled, but there couldn't have been a better place to wait it all out. Thank you Rio Sagrado team!
Comment from Hotel Management
29 Apr 2022 by General Manager , Hotel Management
Dear Shayli,
Thank you for telling us about your recent experience at Rio Sagrado A Belmond Hotel. One of the most rewarding aspects of our work is creating exceptional memories for our guests.
It is always a pleasure to receive positive feedback, We are delighted to know that we went above your expectations.
Thank you for taking the time to leave your impressions, and we hope to have the pleasure of welcoming you again soon.
Warm Regards,
Arturo Schwarz
by A verified traveler from lima
Posted 6 Apr 2022
Nice hotel, quite and relaxing place. Some things like the staff should improve.
Comment from Hotel Management
8 Apr 2022 by General Manager , Hotel Management
Dear Alberto,
Greetings from Rio Sagrado A Belmond Hotel, we are glad to know that you enjoy our facilities during your stay with us, thank you for your feedback we will improve with our staff the service in order to provide to all our guest the best experience, your comments are really appreciated.
Lookind forward welcome you back soon.
Kind Regards
Arturo Schwarz
by A verified traveler
Well done!
Posted 30 Jan 2022 on HotelsWhat an incredible property! We hit a bit of a bump during our trip when upon arrival in Cusco, we learned that a strike blocked the only road into the Sacred Valley, preventing us from getting to the hotel. I called and spoke to Daniel who immediately helped us find the solution of staying at their partner hotel in Cusco for the night and coming up the next day at no additional cost. I had been worried because our booking was through a 3rd party, but both hotels were extremely accommodating and made sure we were well taken care of. When we did arrive, we could not have enjoyed our stay more. The grounds were beautiful - complete with llamas that you can feed! - the rooms were stellar and spacious, the restaurant was delicious and the staff were friendly and attentive. I would absolutely recommend Rio Sagrado as well as Belmond properties.
Comment from Hotel Management
31 Jan 2022 by General Manager , Hotel Management
Dear Andrea,
Greetings from Rio Sagrado A Belmond Hotel Sacred Valley, we love to read comments like yours regarding your experience in our properties, we work every day to provide to our guest a wonderful stay. It is always a pleasure to receive positive feedback, we hope to have the pleasure of welcoming you again soon.
Kind Regards
Arturo Schwarz
by A verified traveler
Posted 29 Dec 2021
Beautiful
Comment from Hotel Management
29 Dec 2021 by General Manager, Hotel Management
Dear Guest,
Thank you for share with us your impressions about your recent stay with us, we hope you had a wonderful time in Cusco.
Kind Regards
Arturo Schwarz
