Ratings based on 28 Verified Reviews
4.4 Room cleanliness
4.7 Service & staff
3.9 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Feb 2024 on Hotels
by A verified traveler
Awesome!
Posted 2 Jan 2024 on HotelsAmazing hotel, truly beautiful, plants all around.
However no air conditioner nor fans….had to open window and door to hall for circulation.
Helpful staff! Good update on WhatsApp.
Staff was awesome. Breakfast was overwhelming….kept bringing more food!
by A verified traveler
Posted 20 Nov 2023
I should have read some of the reviews referring to this hotel as a ghost town. We arrived in the evening and it was dark no lights on. There was one women in the building apparently she was the attendant but you would not know as she barely greeted us and certainly didn’t help with luggage. Once we checked in we went to the restaurant. The room was clean but not very nice bedding was poor quality and sheets/towels were not soft. There were dirty pillows with out pillow cases on the shelf.
The restaurant was empty we were the only people it seemed I. The building. The same women was the waitress in the hotel. She barely waited in us and it took 2 hours for food (again we were the only people there). I had to as for a cup, water, fork etc.
The next day was more of the same. We were told the pool and hot tub didn’t open until 10am.
We told them our plan was to go when it opened. Upon arriving, the hot tub was empty and the pool was cold. When we asked about the place being empty and not water they started to fill it but it was never more than like warm in 2 days. The over all experience was comparable to a movie. We couldn’t make this stuff up. The art alone will make your skin crawl and it has a creepy feel to it. Don’t choose this hotel. The last night it poured rain and the window leaked and the floor has water pooling.
We would have left after night one but we could not cancel reservation. Do not stay here
by A verified traveler
Better to look elsewhere...
Posted 26 Oct 2023 on HotelsLethargic service. Have is the impression that staff were untrained. Despite sending a message ahead of time about my Asthma condition the room had a musty smell. Very ordinary breakfast, not ready on time! Need I say more...?
by A verified traveler
Posted 6 Aug 2023 on Hotels
Excelent people and service, good restaurant an amenities. Great location. Personal attention super, super.
Comment from Hotel Management
14 Aug 2023 by Life hotel Valle Sagrado, Hotel Management
Ererubino thank you very much for your comment, we are very happy to have received you and delivered the best of us. We hope to see you soon!
by A verified traveler from Miami
Posted 26 May 2023
Es un hotel lindo. Limpio, personal MUY amable y atento, desayuno incluido variado. Área de juegos (mesas de billar, futbolito, mesas de ping-pong) piscina, jacuzzi y gimnasio que no usamos. Muy cerca del desvío para Moray y cerca de Ollantaytambo y con vistas a las montañas.
A nosotros nos gustó mucho.
Comment from Hotel Management
28 May 2023 by LIFE HOTEL VALLE SAGRADO, Hotel Management
Estimado Saul,Gracias por tomarse un tiempo para contarle a los viajeros del mundo acerca de su estadía en Life Hotel Valle Sagrado. Nos hace felices saber que tuvieron una excelente experiencia, y gracias por su detalle de mencionar la amabilidad de nuestro equipo, es nuestra pasión servir; y cuando sabemos que nuestros esfuerzos han tenido éxito nos motiva a seguir adelante en el camino de la excelencia.Esperamos poder recibirle nuevamente.
by A verified traveler
Posted 15 Apr 2023
Great staff always ready to help even with creating an itinerary
Comment from Hotel Management
16 Apr 2023 by LIFE HOTEL VALLE SAGRADO, Hotel Management
Dear Yvy,Thank you for taking some time to tell world travelers about your stay at Life Hotel Valle Sagrado. It makes us happy to know that you had an excellent experience, and thank you for your detail of mentioning the kindness of our team, it is our passion to serve; and when we know that our efforts have been successful, it motivates us to continue on the path of excellence.We hope to receive you again.
by A verified traveler
Posted 19 Oct 2022
staff were very friendly. Man at the desk packed us a to go snack box was up early to give it to us. Extremely sweet.
Comment from Hotel Management
22 Oct 2022 by LIFE HOTEL VALLE SAGRADO, Hotel Management
Dear guest,Thank you for taking the time to tell world travelers about your stay at Life Hotel Valle Sagrado. It makes us happy to know that you had an excellent experience, and thank you for your detail of mentioning the kindness of our team, it is our passion to serve; and when we know that our efforts have been successful, it motivates us to continue on the path of excellence.We hope to welcome you again.
by A verified traveler
Posted 20 Sep 2022 on Hotels
Wonderful hotel, amazing food and friendly, courteous staff
Comment from Hotel Management
20 Sep 2022 by LIFE HOTEL VALLE SAGRADO, Hotel Management
Dear Julia,Thank you for taking the time to tell world travelers on Expedia.com about your stay at Life Hotel Valle Sagrado. It makes us happy to know that you had an excellent experience, and thank you for your detail of mentioning the kindness of our team, it is our passion to serve; and when we know that our efforts have been successful, it motivates us to continue on the path of excellence.We hope to welcome you again.
by A verified traveler
Rubbish hotel in the middle of nowhere.
Posted 14 Aug 2022 on HotelsThis was a ridiculous bad stay. They have a steam room, yes. They have a pool, yes. It is all like a cheap Greek all inclusive you might get gifted as a booby prize.
The rooms have doors that don’t reach the floor, so ALL the noise from any part of the cylindrical architecture comes in at all times of day. They have windows at the top of all the room doors that let the light in 24/7. This means that sleep is impossible. I was woken up at midnight by arrivals that seemed to be moving furniture around in the lobby. I stupidly paid upfront non-refundable for three nights, but left after one since it was so poor. The pool was freezing and the jacuzzi was broken and shooting water out at angles.
No hot water and crap water pressure.
When I checked out early and told the receptionists my complaints, they said ‘yes, we hear that often’. Well fix it! 5* my arse. Got to Lima to Iberostar Miraflores, a true 5* hotel.
Comment from Hotel Management
12 Oct 2022 by LIFE HOTEL VALLE SAGRADO, Hotel Management
Dear Nicholas, Thank you very much for taking the time to share your comments through the Expedia.com website. Through this we receive our most sincere thanks for choosing the Life Hotel Valle Sagrado.I am very sorry that we could not meet your expectations during this your first visit to our property. Let me assure you that we will take into account your comments in order to continue discovering memorable experiences in each of our guests. Personally, I will ensure that the excellent service that we are used to offering is always provided.It will be a pleasure to be able to count on your visit again and show you that your comments were taken into account and also be able to reverse the last experience you had in our property.Best regards.
