Ratings based on 90 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Feb 2024
Very central to all your activities and fast transportation right out your hotel and when you get back from your day trip you have people watching in the main plaza
Comment from Hotel Management
22 Feb 2024 by Gerencia, Hotel Management
We are very glad to know you enjoyed your visit. Hope to see you again !
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
22 Feb 2024 by Gerencia, Hotel Management
Nos alegra saber que disfrutó de su estancia. Esperamos su pronta visita
by A verified traveler
Posted 25 Nov 2023
Hotel was fine but no hot water in the shower and cry noisy at night. The staff were great. Much night life around there.
by A verified traveler
Posted 4 Feb 2023
location close to stores and restaurants
by A verified traveler
Posted 10 Jan 2023 on Hotels
by A verified traveler
There is better
Posted 4 Apr 2022 on HotelsThe beds are awful old and hard has a rock, the first room we could feel the springs and the second much too hard, old hotel that needs TLC.
by A verified traveler
Posted 7 Nov 2021 on Hotels
Comment from Hotel Management
22 Dec 2021 by Reservas, Hotel Management
Muchas gracias por su excelente puntuación! Esperamos su regreso sea muy pronto.
Será un placer volver a recibirla
Saludos
by A verified traveler
Posted 21 Aug 2021
Is very nice for what i paid price over quality is 10 i very cheap and is okay of the price i ma paying i cannot complaint
Comment from Hotel Management
7 Oct 2021 by Reservas, Hotel Management
Hello! We´re very grad you enjoyed your visit. Hope you come back soon!
by A verified traveler
Posted 17 Mar 2021
Good place nice view downtown hotel beautiful excellent service
Comment from Hotel Management
31 Mar 2021 by Gerencia, Hotel Management
Muchas gracias por sus buenos comentarios, nos da mucho gusto que haya disfrutado de su estancia con nosotros! Sera un placer volver a recibirlo.
by A verified traveler
Dishonest leanin staff.
Posted 29 Dec 2020 on HotelsThe building is beautiful, the attention at the reception is fine, the only thing that was not satisfactory was that a DKN jacket (Dona Karan) and an evening dress from my wife were mysteriously lost from the room, I spoke with the receptionist and just denied it What happened and she kept quiet, I did not expect payment for the clothes, I expected at least an apology and that they take into account that their staff is not honest or trustworthy, I would definitely not stay there again, and if you u stay, be careful with your belongings .
Comment from Hotel Management
29 Dec 2020 by Gerencia, Hotel Management
Buena tarde Sr. Mendoza. Tenemos entendido que se dio cuenta de la pérdida hasta llegar a su destino pero en el Hotel no pasaron ningún reporte de algún olvido a recepción, lo cual se nos hizo raro porque nuestro equpo de trabajo reporta todo por muy pequeño que sea. Nuestras trabajadoras han sido leal a nuestro hotel por más de 10 años siguiendo siempre nuestros valores y por supuesto teniendo en cuenta nuestra misión y visión. Agradecemos que se haya comunicado con nosotros, la retroalimentación de nuestros clientes es muy importante para nosotros ya que es la manera más efectiva de mejorar nuestros servicios. Le extendemos nuestras disculpas por el incidente ocurrido. Para nuestra reunión con el equipo de operaciones tomaremos en cuenta lo sucedido tanto el trabajo de las camaristas como la atención a clientes que se le brindó en recepción.
Esperamos nos considere en un futuro para poder resarcir esta primera impresión, nuestra misión es generar la mejor experiencia a nuestros huéspedes.
