Ratings based on 480 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Good service
Posted 12 Jan 2024 on HotelsHi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
by A verified traveler
Posted 8 Jan 2024 on Hotels
by A verified traveler
Posted 18 Dec 2023 on Hotels
by A verified traveler
Posted 10 Nov 2023 on Hotels
Comment from Hotel Management
11 Nov 2023 by Reservaciones Esmeralda, Hotel Management
Estimado Saul, agradecemos el tiempo tomado para calificar a nuestra propiedad.Para nosotros es importante conocer sus experiencias , y es un placer saber que en su estancia todo fue positivo . Nos encantara tenerlos de vuelta!
by A verified traveler
Posted 29 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Reservaciones Esmeralda, Hotel Management
Estimada Anette, agradecemos el tiempo tomado para calificar a nuestra propiedad, nos alegra saber que su estancia fue positiva.Nos encantaría tenerlos de regreso!
by A verified traveler
Posted 26 Sep 2023 on Hotels
Comment from Hotel Management
27 Sep 2023 by Reservaciones Esmeralda, Hotel Management
Estimado Erick, agradecemos le tiempo tomad para calificar a nuestra propiedad . Sus comentarios son muy importantes para poder mejorar nuestros servicios .
by A verified traveler
Posted 10 Sep 2023 on Hotels
Comment from Hotel Management
13 Sep 2023 by Reservaciones Esmeralda, Hotel Management
Estimado Antonio agradecemos el tiempo tomado para calificarnos. Para nosotros es satisfactoria saber que su experiencia dentro de nuestra propiedad fue favorable y espero tenerlos muy pronto de regreso!
by A verified traveler
Posted 8 Sep 2023
If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited.
When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it.
Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.
Comment from Hotel Management
13 Sep 2023 by Reservaciones Esmeralda, Hotel Management
Gracias por tu reseña. Todos los comentarios son importantes para nosotros y lamentamos saber que has tenido una experiencia tan frustrante.Estamos dando a cada uno de los puntos para evitar que esta situación se repita, ofrecemos una disculpa por el retardo en entrega de su habitación.
