Ratings based on 945 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
A lovely hotel close to the main station with comfortable rooms and helpful staff.
Comment from Hotel Management
26 Apr 2024 by Front Desk, Hotel Management
Thank You Christine!
by A verified traveler
Posted 27 Mar 2024
This place is in a great location, the rooms are quiet and clean and the staff very helpful BUT I had a late arrival which I had notified and there is a complex entry system at that stage involving your mobile phone etc. Well, it did not work for me - and I could have stood outside all night if it had not been for another guest arriving who had a push button code. The system then also could not find me in the self-service check in, and I had to ring security to get to my room. At 2 in the morning - when you have to be up for work by 7 - that's not great. If it had not been for that I would have given it 5 stars BUT access is pretty crucial.
Comment from Hotel Management
28 Mar 2024 by Receptionen, Hotel Management
Hi,We are sorry to hear you had issues getting in and checking in. You can always call Securitas who arrives within 10 minutes if you need help during closed hours. We will take your feedback in to consideration and see how we can improve the system. We are glad to hear you were pleased with your stay otherwise, and hope you are willing to give us a second chance at exceeding your expectations at your next stay!
by A verified traveler
Posted 22 Jan 2024
Comment from Hotel Management
12 Feb 2024 by Receptionen, Hotel Management
Tack för ditt omdöme och varmt välkommen åter!
by A verified traveler
Posted 31 Aug 2023
Comment from Hotel Management
2 Sep 2023 by Receptionen, Hotel Management
Tack för ditt omdöme!
by A verified traveler
Posted 28 Jul 2023
We loved the hotel and would probably stay there again i were to return to Uppsala. The best location, great breakfast, kind staff. The rooms are a bit small, but good anyway.
Comment from Hotel Management
29 Jul 2023 by Lotta - Front desk, Hotel Management
Thank You Alonso!We wish You welcome back to us at Best Western Hotel Svava.
by A verified traveler
Posted 23 Jul 2023
Best location in Uppsala if you're getting here by train or bus. Great hotel. Would use again. Regular rooms are small, but the superior is amazing.
Comment from Hotel Management
24 Jul 2023 by Eva, Hotel Management
Dear Alonso,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Looking forward to see you here again.// Front desk
by A verified traveler
Posted 24 May 2023 on Hotels
Comment from Hotel Management
26 May 2023 by Receptionen, Hotel Management
Hej Ann,Tack för din recension och varmt välkommen åter!
by A verified traveler
Posted 3 Jan 2023 on Hotels
Comment from Hotel Management
5 Jan 2023 by Receptionen, Hotel Management
Tack för din recension och välkommen åter!
by A verified traveler
Posted 31 Oct 2022
Have stayed several times, in a variety of rooms. They are consistently vclean and comfortable, and the hotel itself is easy to access at all times. The breakfast is very good.
Comment from Hotel Management
31 Oct 2022 by Reception, Hotel Management
Thank you for your kind words and welcome back!
by A verified traveler
Posted 29 Oct 2022
