Hotels near University Town Plaza

"Ev charging & parking was free!!!"

"Overall the room and building was nice, however on the last full day of my stay the toilet broke. The handle broke when I went to use it and the toilet wouldn’t flush at all, it wasn't a big deal at first, I told the morning staff at the front desk between 7am-8am, he said the maintenance man would be in at 11am and he would have him look at it. I returned to the hotel around 4pm and the toilet was not fixed. I notified staff again when I was leaving about the toilet and the lady didn’t seem to care, I returned to the hotel again around 6pm and the toilet was still broke. It was disappointing to have no effort given to resolve this issue, I went through the lobby multiple times and nothing was said to me about the toilet. I don’t believe the maintenance man even looked at the toilet, so he either didn’t care or the staff never informed him. I’m Disappointed in the staff for not making this a priority especially since I gave them all day to fix it. Even if I was given an alternative option for using the restroom at the hotel I would’ve been fine with that, I didn’t even get as much as an apology. "

"The staff was very friendly and the room was clean and spacious. It’s in a good area. The reason for the poor review is that the fire alarm went off for the entire hotel around 9pm. That’s not an issue to me for an actual emergency, but there wasn’t one. No one on staff addressed or instructed anyone there as to what was going on, or assisted guiding anyone I could see in exiting the building. There was no follow up after the fact to confirm that all was well, or to see if anyone needed help back up or room keys replaced (several families rushed out of their rooms without their room keys and were locked out) people just dissipated back to their rooms when the alarms finally stopped if they had that option. If this had been an actual emergency I don’t believe anyone there had a plan. I asked the evening and morning managers what happened. Don’t expect details if it was due to a crime or individuals medical emergency, just a general explanation. Neither knew and wrote it off to someone vaping in the hall or trying to smoke a cigarette. I don’t think the morning crew even knew what I was talking about. I was there on a work trip and have to be up very early. The entire hotel was “evacuated” and no one could provide an explanation as to why. I’m thankful it was seemingly a false alarm, but needless to say I did not rest easy the rest of night and would not put my safety in their hands again. "

"It was a good area. Centrally located, to area restaurants, shopping & highways. Hotel had a few issues. But during our stay, they were making improvements, to better the overall hotel health. Reasonably price, considering. It’s worth a stay and experience the ambiance it provides. "

"Clean room, very friendly staff! "

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"This place was amazing! Gigi from front desk was absolutely wonderful! She was not only helpful with finding great restaurants and places to see in Pensacola but she was truly one of the nicest people I have met! The whole staff both morning and evening were friendly and personable during my stay. Her and the staff's hospitality was something I truly appreciated and look forward to coming back. "

"I don’t know if the places offered complimentary room service or if I had to call to request it but my mistake was thinking I’d automatically receive it. The place looks nicer than it really is, it looks like it recently got remodeling done but instead of fixing issues they just worked over it and it shows. The staff was friendly but it only felt like it because that’s literally their job. Even with the discount I got I definitely feel like I over paid."

"Limited breakfast options"