Ratings based on 962 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The location is perfect! Everything you need is within a 5-10 minute drive! We chose a room facing the Boardwalk water and that was a huge bonus. The breakfast is such good quality and the variety is unmatched. I would definitely stay here again and highly recommend it.
Comment from Hotel Management
4 Jun 2024 by Hilton Charlotte Team, Hotel Management
Thank you for taking the time to provide valuable feedback about your most recent stay with us. We are happy to hear you enjoyed the hotel and its location and look forward to welcoming you back in the near future.
by A verified traveler
Posted 3 Jun 2024
We did not have hot water on the day of our arrival. Air conditioning was not working.
by A verified traveler
Posted 2 Jun 2024
Weird place, didn't look like pictures, didn't have a real restaurant though advertised as if they did, and there was a sci-fi convention happening when we were there to whom they rented a "party room." That's fine, people should have fun, but we were in room 341 and the party was in 342 and there was NO WAY we would be able to sleep with all that was happening next door. They couldn't/wouldn't move us, so we literally had to leave the hotel at 11:20pm at night to sleep elsewhere. Horrible experience.
by A verified traveler
Posted 2 Jun 2024
It was a nice room. I think they were working on rooms above us so it was noisy in the mornings. We also got stuck in the elevator during checkout time, but staff was quick and attentive to make sure we got out. Overrall a good stay.
Comment from Hotel Management
3 Jun 2024 by Nickole, Hotel Management
Thank you for sharing your feedback. We are currently undergoing renovations aimed to elevate the overall guest experience. We do apologize for the inconvenience caused. We look forward to welcoming you back.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Hilton Charlotte Team, Hotel Management
We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Hilton Charlotte Team, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 25 May 2024
No hot water cant taje shower
Comment from Hotel Management
25 May 2024 by Nickole, Hotel Management
Thank you for your feedback. We are sorry that you did not enjoy your stay. We hope that you would consider a stay with us in the future.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Nickole, Hotel Management
Thank you for sharing your feedback. We are sorry you did not enjoy your stay with us. We hope that you would give us another chance to serve you again.
by A verified traveler from Calumet City
Posted 25 May 2024
The air conditioner was not working. The carpeting seemed clean but was old.
Comment from Hotel Management
25 May 2024 by Nickole, Hotel Management
Thank you for your feedback. We are sorry to know that you had some issues during your stay. We will work harder to provide a more exceptional experience the next time around.
by A verified traveler from Danville
Posted 25 May 2024
Nice property in an excellent location
Comment from Hotel Management
25 May 2024 by Nickole, Hotel Management
Thank you for your feedback.
