Ratings based on 770 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Gene, Director of Sales, Hotel Management
Thank you for staying with us, hope to see you again soon.
by A verified traveler
Posted 24 May 2024
Very professional, friendly, and helpful. Our room was clean and perfect. The staff at night were very friendly and nice.
Comment from Hotel Management
11 Jun 2024 by Gene, Director of Sales, Hotel Management
Thanks for staying with us and taking time to complete this review. Hope to see you again soon.
by A verified traveler
Posted 14 May 2024
Had issues two nights in a row with rowdy guest. Cops were called. The front desk guy said it was taken care of. The next same issues occurred. Didn’t sleep two nights in a row. Asked if I wanted to change rooms at 11:30 at night. How about you remove the guest who are causing the disturbance. Not a mother and her child. Poor management. Never called me on this issue. It was brought up to three staff members.
Comment from Hotel Management
11 Jun 2024 by Gene, Director of Sales, Hotel Management
Natalia - I am so sorry who had a bad experience staying with us. Please give us another try. We would love to have you back.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
11 Jun 2024 by Gene, Director of Sales, Hotel Management
Thanks for the 5/5. Hope to see you again soon.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
6 May 2024 by Gene, Director of Sales, Hotel Management
Thank you for taking time to give us a review. This is much appreciated. See you again soon.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
6 May 2024 by Gene, Director of Sales, Hotel Management
Thank you for the review. Hope to see you again soon.
by A verified traveler
Posted 9 Apr 2024
The staff were very pleasant professional and attentive. The property was clean and the food delicious
Comment from Hotel Management
6 May 2024 by Gene, Director of Sales, Hotel Management
WoW. 5/5, thank you. Hope to see you again Theresa!
by A verified traveler from Wharton
Posted 8 Apr 2024
Very nice hotel but no extra blankets no room service and limited staff at dinner time
Comment from Hotel Management
6 May 2024 by Gene, Director of Sales, Hotel Management
I apologize for the issues you encountered. Try us again, I promise you will be satisfied.
by A verified traveler
Posted 3 Apr 2024
Nice area. Hotel clean, quiet
Comment from Hotel Management
6 May 2024 by Gene, Director of Sales, Hotel Management
Thank you. Looking forward for your return.
by A verified traveler from Murfreesboro
Posted 2 Apr 2024
Coming in the front door to check in there were 4-5 gentleman just outside the door smoking. Immediately greeting me at the desk was a young lady that I expressed my displeasure of entering the hotel thru the smoke, she shrugged her shoulders and made a whatever noise. I drove to the backside entrance to avoid walking through the cigarette smoke. Got to my room and the AC did not work, nor did my fridge. I stood at the counter for about 5 mins and finally an employee came into the building. Not even clocking in first, he helped get my room changed. However, that fridge also didn't work, and I had to ask the desk to place my sons insulin in their staff fridge. The room looked beat up, and not very clean. Bathroom floor was sticky. Curtain was torn and ratty looking. Remote also didn't work. The outside fireplace area was a mess with chairs tipped over and a tarp with other outside items thrown. Nothing appealing or welcoming about this property. Except 2 staff members that i sadly did not get their names, they were pleasant & helpful! I wont stay at this particular hotel when I come to Ohio in the future.
Comment from Hotel Management
6 May 2024 by Gene, Director of Sales, Hotel Management
I am so sorry you experienced this at our hotel. I do hope you give us another chance.
