Ratings based on 246 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Kahleo, Hotel Management
Hi Gabriel,Thank you again for choosing to make us your temporary home! We can't wait to see you in the future!
by A verified traveler
Posted 25 May 2024
Overrated
Comment from Hotel Management
25 May 2024 by Kahleo, Hotel Management
Hi Rongguo,Our sincerest apologies the property & experience didn't meet your expectations. Safe travels.
by A verified traveler
Posted 24 May 2024
Staff originally stated that they did not have a room available to us at check in time, even though we had paid for the early check in. When they were advised that we had paid for the early check in, they then said they did have a room available, even though it was noted in my stay notes.
Additionally, as much as we appreciated the effort to make the room special for my boyfriend’s birthday, they didn’t follow thru with some of the things promised or offered. Along with leaving a note in our room that said, Happy Anniversary, instead of happy birthday.
“Self park” was available across the street which was a 24/7 attended lot, that also had many miscommunications with their staff who is contracted thru the hotel.
At one point while waiting for the attendants to show up at the lot, so we could drop off vehicle and keys, one of their attendants came whipping thru the parking lot with a customer vehicle.
Comment from Hotel Management
25 May 2024 by Kahleo, Hotel Management
Hi Salina,Our sincere apologies for any confusion that occurred during check-in or stay expectations that weren't met. Safe travels.
by A verified traveler
Posted 23 May 2024
Very clean and nice place to stay. The inside was decorated really nicely and the view was amazing. However, the area around the hotel was not optimal as many homeless people liked to hangout there. Nevertheless, we had an amazing stay.
Comment from Hotel Management
23 May 2024 by Kahleo, Hotel Management
Hi Thea,Thank you for the feedback! We appreciate you making us your temporary home, and can't wait to see you in the future!
by A verified traveler
Posted 19 May 2024
Great stay!
Comment from Hotel Management
21 May 2024 by Nel, Hotel Management
Hi, Andrew - Thank you for your review. It's so great to hear that you enjoyed your stay with us. We look forward to seeing a familiar face next time you are in town.
by A verified traveler
Posted 18 May 2024
I loved this hotel, it's my new SF fav. It is well designed, sleek and conveniently located. Very clean and sophisticated.
Comment from Hotel Management
19 May 2024 by Kahleo, Hotel Management
Hi Sara,Thank you for choosing to make us your temporary home! We can't wait to see you in the near future!
by A verified traveler
Posted 18 May 2024
NA
Comment from Hotel Management
21 May 2024 by Nel, Hotel Management
Hi, Abdullah - Thank you for your review. We hope you had a good stay. If you experienced any issues during your stay, please don't hesitate to reach out to us so we can assist you further.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Kahleo, Hotel Management
Hi James,We are thrilled to hear you had a pleasant experience with us! We can't wait to see you in the near future!
by A verified traveler
Posted 14 May 2024
Perfect!
Comment from Hotel Management
14 May 2024 by Kahleo, Hotel Management
Hi Joan, Thank you again for choosing to make us your temporary home! We can't wait to see you next time!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Nel, Hotel Management
Hi, Whitney - Thank you for your review. We hope you had a wonderful stay!
