Ratings based on 243 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Very clean and nice place to stay. The inside was decorated really nicely and the view was amazing. However, the area around the hotel was not optimal as many homeless people liked to hangout there. Nevertheless, we had an amazing stay.
by A verified traveler
Posted 19 May 2024
Great stay!
Comment from Hotel Management
21 May 2024 by Nel, Hotel Management
Hi, Andrew - Thank you for your review. It's so great to hear that you enjoyed your stay with us. We look forward to seeing a familiar face next time you are in town.
by A verified traveler
Posted 18 May 2024
I loved this hotel, it's my new SF fav. It is well designed, sleek and conveniently located. Very clean and sophisticated.
Comment from Hotel Management
19 May 2024 by Kahleo, Hotel Management
Hi Sara,Thank you for choosing to make us your temporary home! We can't wait to see you in the near future!
by A verified traveler
Posted 18 May 2024
NA
Comment from Hotel Management
21 May 2024 by Nel, Hotel Management
Hi, Abdullah - Thank you for your review. We hope you had a good stay. If you experienced any issues during your stay, please don't hesitate to reach out to us so we can assist you further.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Kahleo, Hotel Management
Hi James,We are thrilled to hear you had a pleasant experience with us! We can't wait to see you in the near future!
by A verified traveler
Posted 14 May 2024
Perfect!
Comment from Hotel Management
14 May 2024 by Kahleo, Hotel Management
Hi Joan, Thank you again for choosing to make us your temporary home! We can't wait to see you next time!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Nel, Hotel Management
Hi, Whitney - Thank you for your review. We hope you had a wonderful stay!
by A verified traveler
Posted 2 May 2024
This hotel was lovely! I loved the beautiful room, and it was great having a steamer instead of an iron. The staff was extremely friendly and helpful. We will be back!
Comment from Hotel Management
2 May 2024 by Kahleo, Hotel Management
Hi Sarah, we're thrilled to hear you enjoyed your stay with us! We can't wait to see you in the future! Warmly, The LINE SF Team.
by A verified traveler
Posted 2 May 2024
Perfect hotel for this particular stay. I was in for one night to catch a show at The Warfield.
The hotel is literally a few steps away from the market avenue entrance. I am a solo female traveler and did not have any concerns about safety. It is a matter of being aware of your surroundings, walking with purpose and not making yourself look like a mark.
Back to the hotel...The check-in process was very smooth and very efficient. All the employees I encountered, especially the one who checked me was very friendly and welcoming. The hotel was clean and feels modern. I had my car valet-parked which is pricey, but actually par for the course for hotels near Union Square. Valet parking is at the rear of the hotel on Turk (a quiet street) and has posted clear instructions to leave your car parked and locked. At front desk I handed over my car key for the valet to park. Seems like a small thing, but i always hate when valet is super busy and feeling rushed in getting my stuff out.
Unfortunately didn't have time to check out the rooftop bar. Maybe next time. This is definitely on my list of hotels to consider when I need to stay in that part of San Francisco. Cannot recommend this hotel enough!
PS. Modena Pizza is about two blocks away, open late, and was a great post-show place to grab a slice to eat back at the hotel.
Comment from Hotel Management
8 May 2024 by Nel, Hotel Management
Hi, Aya - Thank you for your detailed review! We're happy to hear that you enjoyed your stay with us. Sorry to hear that you didn't get a chance to check out our roof top bar. We would be delighted to see you again next time you are in town and you can check it out then!
by A verified traveler
Posted 28 Apr 2024
The hotel is beautiful, modern and clean. Unfortunately on this visit we found the front desk staff to be rude dismissive and unhelpful. Real shame because the place is lovely…
Comment from Hotel Management
30 Apr 2024 by Nel, Hotel Management
Hi, Sophia - Thank you for your review. We're glad to hear that you enjoyed the property. We appreciate your feedback regarding your experience at the front desk and please know that we're always looking to improve our services based on our guests' feedback. We will be sure to follow up on this matter. We hope to win you over next time you're in town.
