Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
The hotel itself was ok - exactly what you would expect. Nothing fancy (which was fine by me and my group), however the staff were incredibly unhelpful when we discovered we were without hot water. We did receive notice when we checked in that there was maintenance happening during the afternoon, however we reported this issue in the early evening and upon checkout today it still was not resolved. The only offer was to move our room (which wouldn’t have solved the problem), or for us to deal with Expedia to request a discounted rate (of $10…on our two night stay which is hardly sufficient for the significant inconvenience of 3 women not being able to shower post pool and hike).
They were also not very helpful with any tips for local suggestions or how to get to/from Red Rocks.
If you don’t care about customer service or properly functioning facilities, then this may be ok for you, but I wouldn’t stay here again.
Comment from Hotel Management
18 Jun 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback regarding your stay with us. We apologize for the issues you faced while stay here. We have shared your respective feedback with the department leaders to improve our services. Thank you,
by A verified traveler
Posted 17 Jun 2024
I don’t think the AC worked. It was 76 degrees with the blackout shades drawn the whole time.
Comment from Hotel Management
17 Jun 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback regarding your stay with us. We apologize for A/C unit issues you experienced. We have shared your feedback with our Engineering team. We hope we can welcome you back.
by A verified traveler
Posted 10 Jun 2024
Property was disappointing, felt it was alittle “drab”, or dated. Kinda beat up, had a cold shower and all of my associates from demolition association had the same , food was average for a hotel, nothing special. Good view of Denver and surrounding scenery was only thing I liked .
Comment from Hotel Management
12 Jun 2024 by Josh, Hotel Management
Thank you for taking the time to share you feedback regarding your stay with us. We are happy to inform you that the hotel will be going under a full renovation to improve our product. We hope we can welcome you back once completed.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Josh , Hotel Management
Thank you for taking the time to share your experience regarding your recent stay with us. We are glad you enjoyed your stay, and we hope to see you again soon.
by A verified traveler
Posted 3 Jun 2024
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Comment from Hotel Management
6 Jun 2024 by Josh , Hotel Management
Thank you for taking the time to share your experience with us. We hope to welcome you back soon.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback regarding your stay with us. We are glad to see you had a great stay with us. We hope we can welcome you back soon should your travels bring you to the area
by A verified traveler
Posted 31 May 2024
Joshua was so sweet and made our experience amazing! We were in town for my son's Graduation and Prom and he made us feel welcome and excited to be there. Give that man a raise!!!! 10 out of 10 would recommend!
Comment from Hotel Management
3 Jun 2024 by Josh, Hotel Management
Thank you for taking the time to some kind words regarding Joshua. We are happy to have him and are glad he was able to make your stay more enjoyable. We hope to welcome you back should your travels bring you back to Denver.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
13 Jun 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback regrading your experience here with us. We are happy you had a great stay. We hope to welcome you back should your travels bring to back to area.
by A verified traveler
Posted 14 May 2024
Nice Hotel.
Comment from Hotel Management
14 May 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. We hope to welcome you back soon.
by A verified traveler
Posted 12 May 2024
Nice staff, but overall has gone downhill in the past few years I’ve been staying there.
Comment from Hotel Management
13 May 2024 by Josh, Hotel Management
Thank you for taking the time to share your feedback with us. Please note the hotel will be going under a major renovation soon to improve our product. We hope we can welcome you back then. Thank you,
