Ratings based on 1,000 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Great stay
Comment from Hotel Management
17 Jun 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler from Waxhaw
Posted 16 Jun 2024
Daryl checked us in and was phenomenal.
Comment from Hotel Management
16 Jun 2024 by Scott, Hotel Management
Thank you for taking the time to write a review. We appreciate your business and feedback. We are glad to hear you enjoyed your stay with us! We hope to see you again soon.
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Director of Rooms, Hotel Management
Dear Jihyoung, We are grateful for your generous rating. At JW Marriott San Francisco Union Square, we strive to create a serene haven that elevates your stay to the extraordinary. It was our pleasure to have provided you with personalized and distinctly elevated service. We look forward to your return to provide even more captivating experiences tailored just for you.Best Regards,Anthony Le,Director of Rooms
by A verified traveler from Dallas
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Jacob. H, Front Office Manager, Hotel Management
Good afternoon, Maxine, and thank you so much for your feedback! We are glad to hear that you were able to have an overall enjoyable stay during your recent visit. If there was anything else that we could have done or provided to elevate your experience, please feel free to contact us and let us know. Either way, thank you again for choosing our hotel, and we hope that we can look forward to welcoming you back for your next trip to San Francisco!
by A verified traveler
Posted 26 May 2024
I would definitely recommend this hotel for anyone who is going to San Francisco
Comment from Hotel Management
28 May 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us. We hope to see you next time you visit San Francisco!
by A verified traveler
Posted 26 May 2024
There was a dog barking in the hotel room next to my room for 3 days. I complained to the concierge and they said they will send a security to check but nothing was done.
Comment from Hotel Management
26 May 2024 by Anthony, Hotel Management
Hello Cheuk Ting, I am very sorry for the inconvenience regarding the neighboring dog. I will be sharing your feedback with the front office and security team to ensure we review our opportunities to improve our services and avoid issues like this from happening in the future. Please do not hesitate to share any additional feedback for our team to improve. Once again, thank you so much for your feedback and we do hope to see you again in the future.
by A verified traveler
Posted 24 May 2024
Love this property
Comment from Hotel Management
25 May 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We are glad to hear that you enjoyed your stay with us!
by A verified traveler
Posted 17 May 2024
Staff were friendly and nice. Property was well managed. General atmosphere was good too.
Comment from Hotel Management
20 May 2024 by Scott, Hotel Management
Thank you for taking the time to write a review. We appreciate your business and feedback. We are glad to hear that you enjoyed your stay with us!
by A verified traveler from Snoqualmie
Posted 13 May 2024
Everything
Comment from Hotel Management
13 May 2024 by Scott, Hotel Management
Thank you for taking the time to write this review. We appreciate your business and feedback. We are glad to hear that you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler
Posted 11 May 2024
Ok
Comment from Hotel Management
11 May 2024 by Jacob H., Front Office Manager, Hotel Management
Good afternoon, Hamma, and thank you so much for your feedback! We are glad to hear that you were able to have an overall enjoyable stay, and hope that we can look forward to welcoming you back for your next trip to San Francisco!
