Ratings based on 997 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
I would definitely recommend this hotel for anyone who is going to San Francisco
Comment from Hotel Management
28 May 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us. We hope to see you next time you visit San Francisco!
by A verified traveler
Posted 26 May 2024
There was a dog barking in the hotel room next to my room for 3 days. I complained to the concierge and they said they will send a security to check but nothing was done.
Comment from Hotel Management
26 May 2024 by Anthony, Hotel Management
Hello Cheuk Ting, I am very sorry for the inconvenience regarding the neighboring dog. I will be sharing your feedback with the front office and security team to ensure we review our opportunities to improve our services and avoid issues like this from happening in the future. Please do not hesitate to share any additional feedback for our team to improve. Once again, thank you so much for your feedback and we do hope to see you again in the future.
by A verified traveler
Posted 24 May 2024
Love this property
Comment from Hotel Management
25 May 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We are glad to hear that you enjoyed your stay with us!
by A verified traveler
Posted 17 May 2024
Staff were friendly and nice. Property was well managed. General atmosphere was good too.
Comment from Hotel Management
20 May 2024 by Scott, Hotel Management
Thank you for taking the time to write a review. We appreciate your business and feedback. We are glad to hear that you enjoyed your stay with us!
by A verified traveler from Snoqualmie
Posted 13 May 2024
Everything
Comment from Hotel Management
13 May 2024 by Scott, Hotel Management
Thank you for taking the time to write this review. We appreciate your business and feedback. We are glad to hear that you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler
Posted 11 May 2024
Ok
Comment from Hotel Management
11 May 2024 by Jacob H., Front Office Manager, Hotel Management
Good afternoon, Hamma, and thank you so much for your feedback! We are glad to hear that you were able to have an overall enjoyable stay, and hope that we can look forward to welcoming you back for your next trip to San Francisco!
by A verified traveler
Posted 10 May 2024
Receptionist was awesome. Professional, pleasant and efficient all attributes that seem lacking nowadays
Comment from Hotel Management
10 May 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We are glad to hear that you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler
Posted 3 May 2024
There were several room issues and cleanliness problems.
Comment from Hotel Management
3 May 2024 by Anthony, Hotel Management
Hello Bridget, I am very sorry for the inconvenience from the room and cleanliness issues. I will be sure to share your feedback with the housekeeping team to ensure incidents like these do not happen again. Thank you so much for staying with us and providing feedback. We hope to see you again in the future!
by A verified traveler
Posted 1 May 2024
This property has a few decades under its belt, but it’s still fresh and interesting. Being originally designed by legendary architect John Portman, the original thoughtful details and space have been well maintained through renovations. The staff couldn’t be friendlier or more prompt to assist—they really make it a choice place to stay. I highly recommend staying at this hotel and hope to return very soon myself!
Comment from Hotel Management
2 May 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We are glad to hear you enjoyed your stay with us!
by A verified traveler
Posted 27 Apr 2024
Room was great, corner room, clean and spacious. Staff was very friendly and attentive.
Comment from Hotel Management
27 Apr 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us! We hope to see you again soon!
