Ratings based on 1,241 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Great property! Close and safe hotel parking. Walking distance of hot spots.
Comment from Hotel Management
15 Jun 2024 by Betsy, Hotel Management
Dear allison,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was a great property. We hope to welcome you back as our guest again soon! Warm Regards,
by A verified traveler
Posted 13 Jun 2024
All was great but would find a pool next time.
Comment from Hotel Management
13 Jun 2024 by Christi, Hotel Management
Hello Sylvester, thank you for taking time to share feedback on your recent stay at Grand Hyatt San Francisco. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon. Best Regards, Christi
by A verified traveler
Posted 7 Jun 2024
We liked the location and the convenience. The staff were friendly and the room was clean. The only flaw was is that some of the things that we thought we had access to, like the rooftop, we did not.
Comment from Hotel Management
7 Jun 2024 by Jamie, Hotel Management
Dear Brande,Thank you for taking the time to review our Grand Hyatt San Francisco! It was great to hear that you found the location of our hotel convenient and that you were satisfied with the cleanliness of your room as well as the service provided by our team. We appreciate your feedback and hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Betsy, Hotel Management
Dear Sandilya,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
by A verified traveler
Posted 1 Jun 2024
F- staff.
Comment from Hotel Management
1 Jun 2024 by Candace, Hotel Management
Dear Richard,Thanks for taking the time to leave a rating of your recent stay with us. We hope to welcome you back again at Grand Hyatt San Francisco.Warm regards,Candace
by A verified traveler
Posted 31 May 2024
Great place to stay good food!
Comment from Hotel Management
31 May 2024 by Janet, Hotel Management
Dear Kelles,Thank you for taking the time to review and rate our Grand Hyatt San Francisco. We are delighted to hear you liked our hotel and think it is a great place to stay. We are also delighted to hear you enjoyed the food. We hope to welcome you back for a stay and some more good food. Warm regards,
by A verified traveler
Posted 30 May 2024
Great stay, parking too expensive.
Comment from Hotel Management
30 May 2024 by Christi, Hotel Management
Hello Xeng, thank you for taking time to share feedback on your recent stay at Grand Hyatt San Francisco. I am so glad to hear that you enjoyed your stay with us. We look forward to your future stays with Hyatt. Best Regards, Christi
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Janet, Hotel Management
Dear Liping,Thank you for taking time to review our Grand Hyatt San Francisco. We are pleased to see that overall, you had a good experience. We hope you will consider staying with us in the future. We look forward to providing you with nothing short of an outstanding experience on your next stay.Warm regards,
by A verified traveler
Posted 29 May 2024
The staff are great.
Comment from Hotel Management
29 May 2024 by John, Hotel Management
Hello Jeffrey,Thank you so much for adding this review of our Grand Hyatt San Francisco. I am so glad you enjoyed our staff. I hope you can stay with us again.Best Regards,John
by A verified traveler from CAMARILLO
Posted 28 May 2024
We stayed in an executive suite which was a bit dated and dusty. Staff was great, very helpful and always available. My only complaint is the elevators. There are 6 yet seemed as if only two worked at a time. Resulted in a long wait with no access to stairs. The good outweighs the bad, I’ll definitely stay here again
Comment from Hotel Management
28 May 2024 by Rebecca, Hotel Management
Hello Tanya,Thank you for your recent stay at Grand Hyatt San Francisco. It was our pleasure to have you as out guest. Happy that you enjoyed your stay overall and for the service you received from our team. We are sorry for your disappointment with the condition of your room and the elevator situation. We will share all feedback with our management team. We hope to see you again soon.Warm regards,Rebecca
