Ratings based on 1,277 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Liked the location
Friendly staff
Comment from Hotel Management
21 May 2024 by Ana, Hotel Management
Dear Carl,We appreciate your excellent rating and review. We're delighted to hear that you enjoyed our hotel's location and service. We hope to see you again the next time you visit San Francisco.
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 19 May 2024
Really convenient location, love the Balmain personal care collections
Comment from Hotel Management
19 May 2024 by Tieysha, Hotel Management
Hello Xuan,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to hear that you enjoyed our convenient location, as well as the Balmain personal care collection. We hope we will have the pleasure of welcoming you back to Grand Hyatt San Francisco in the future.Best Wishes,
by A verified traveler
Posted 19 May 2024
Easy process great staff
Comment from Hotel Management
19 May 2024 by Lindsey, Hotel Management
Dear Andrew,Thank you for your feedback. We are glad to see everything was easy and you enjoyed the staff. We would love to have you stay with us again in the near future!! Warm Regards,
by A verified traveler
Posted 12 May 2024
Mostly friendly hotel staff.
Strictly rules for consuming breakfast at the MZ restaurant although we have upgrade to Club …
Strictly only consumed breakfast level 32 without need to be billed …
Comment from Hotel Management
13 May 2024 by Rebecca, Hotel Management
Hello Zaid,Thank you for your recent stay at Grand Hyatt San Francisco. It was our pleasure welcoming you. We are so happy you received amazing service from our team. We hope to welcome you back again.Warm regards,Rebecca
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Janet, Hotel Management
Dear Sean F,Thank you for taking time to rate our Grand Hyatt San Francisco. We are pleased that overall, you had a good experience. We hope to have the pleasure of welcoming you back again soon.Warm regards,
by A verified traveler from Pembroke Pines
Posted 3 May 2024
Everything was convenient in my experience
Comment from Hotel Management
4 May 2024 by Betsy, Hotel Management
Dear Adriana,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
by A verified traveler
Posted 30 Apr 2024
Pillows made it impossible to have a restful night :(
Comment from Hotel Management
30 Apr 2024 by Ana, Hotel Management
Dear Edgar,We appreciate your insightful feedback. Thank you for choosing to stay with us while in San Francisco. We're sorry to hear you didn't fully enjoy your stay because the pillows weren't comfortable. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you visit!
by A verified traveler
Posted 28 Apr 2024
Loved the service and staff were very nice and friendly. Room was on the smaller size, needed more electric sockets in more convenient locations. Standard room design was a bit awkward and clunky, like toilet paper holders were in an awkward position the sink was too large and left little counter space for sundries and no bathroom fan. Food was very poor quality for the price. Tasted like frozen entrees microwaved and served lukewarm. We had soup, pizza and fish and chips. The drinks were great but food was a bit disappointing. The service definitely made up for these minor criticisms.
Comment from Hotel Management
29 Apr 2024 by Laura, Hotel Management
Dear Linda,Thank you for sharing your experience with us. Your feedback is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our great staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Janet, Hotel Management
Dear Amber,We are excited to see the rating you gave on our Grand Hyatt San Francisco! It pleases us to know that you enjoyed every aspect of your stay, and all your expectations were met. We hope to have the pleasure of welcoming you back for another stay soon.Warm regards,
