Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Classy, elegant, upscale ambiance
by A verified traveler
Posted 3 Jun 2024
Very cool vibe, very good hospitality.
Comment from Hotel Management
3 Jun 2024 by The Beacon Grand Team, Hotel Management
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future. Diane ElledgeGuest Services Manager
by A verified traveler from Southaven
Posted 31 May 2024
Friendly staff
Comment from Hotel Management
3 Jun 2024 by The Beacon Grand Team, Hotel Management
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future. Diane ElledgeGuest Services Manager
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
3 Jun 2024 by The Beacon Grand Team, Hotel Management
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future. Diane ElledgeGuest Services Manager
by A verified traveler
Posted 31 May 2024
I like the area, accessible to shopping, cars. Train and food facilities. Staff are very nice, approachable and assist you of your request. The front desk and the door men are so nice helping you with smile. I work in 5 star deluxe international hotels for 35 years and I rated your service as 5 star. I feel safe and convenient.
Comment from Hotel Management
3 Jun 2024 by The Beacon Grand Team, Hotel Management
First, thank you for choosing the Beacon Grand for your lodging destination as we know you have many options when visiting San Francisco. I'm truly sorry your experience wasn't what you expected. If you would like to discuss any issues you incountered while staying with us I would be happy to speak with you. Thank you for taking the time to leave your feedback as we will use it to improve our services. If your travels ever bring you back to San Francisco I hope you would give us an opportunity to regain your trust and stay with us again. Diane ElledgeGuest Services Manager
by A verified traveler
Posted 28 May 2024
Good hotel for checking out historic Union Square and it’s close enough to the Pier
Comment from Hotel Management
29 May 2024 by The Beacon Team, Hotel Management
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future.Diane ElledgeGuest Services Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by The Beacon Team, Hotel Management
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future.Diane ElledgeGuest Services Manager
by A verified traveler
Posted 27 May 2024
Best quality best service. I’ve been using this app from last 10 years thank you so much.
Comment from Hotel Management
29 May 2024 by The Beacon Team, Hotel Management
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future.Diane ElledgeGuest Services Manager
by A verified traveler
Posted 26 May 2024
Very friendly and polite staff beautiful lobby
The room was small and the closet almost non existent
The bathroom was a walk in shower type and the water would flood the floor as the divider that was in place to hold the shower water in was only covering half of the shower area
For the same amount of money one could get a much bigger room ( Marriott across the street) with better amenities too
Comment from Hotel Management
27 May 2024 by Diane, Hotel Management
First, thank you for choosing the Beacon Grand for your lodging destination as we know you have many options when visiting San Francisco. I'm truly sorry your experience wasn't what you expected. If you would like to discuss any issues you incountered while staying with us I would be happy to speak with you. Thank you for taking the time to leave your feedback as we will use it to improve our services. If your travels ever bring you back to San Francisco I hope you would give us an opportunity to regain your trust and stay with us again. Diane ElledgeGuest Services Manager
by A verified traveler
Posted 26 May 2024
Diana and Monica were the most amazing receptionist we've ever encountered. Amazing customer service
Comment from Hotel Management
27 May 2024 by Diane, Hotel Management
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future.Diane ElledgeGuest Services Manager
