Ratings based on 995 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your visit, and I'm happy you had an overall enjoyable experience! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your score about your time with us, Carolyn, and I very much hope you had an overall enjoyable experience while here with us! Hopefully, we'll have the opportunity to host you again sometime soon!
by A verified traveler
Posted 16 May 2024
This hotel is close to everything great location. Wish the front desk staff were more friendly. But overall great stay. I would stay here again.
Comment from Hotel Management
17 May 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your visit, Betty, and I'm happy to see your overall positive sentiments! I'm sorry to see your comments about our team, as they are truly atypical and far from the norm, but I'm so happy to see you'd stay again! We look forward to having you back at the property, sometime soon!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
4 Jun 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
It's great to see your high marks about your stay, Kyler! It was our pleasure having the opportunity to host you, and we hope to have the opportunity to host you again in the future!
by A verified traveler
Posted 9 May 2024
Great staff. Small but nice room. Great gym. Cafe in lobby. Lots of public work spaces.
Comment from Hotel Management
10 May 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your visit, Bob! I'm happy to hear that found our gym and staff to be great, which is awesome to see! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime!
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
28 May 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your score about your time with us, Cheritina. I'm disappointed we didn't fully deliver on our typical Axiom standards, and hopefully we'll have the opportunity to host you again in providing more of a typical Axiom stay for you, in the future. Thank you so much for your time!
by A verified traveler
Posted 3 May 2024
Not very clean, lots of cracks in the room
Comment from Hotel Management
7 May 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Hi Olivia,Thank you for taking the time in providing your honest feedback about your visit. Although I'm disappointed we were unable to provide the typical Axiom experience for your stay, I greatly appreciate you taking the time in providing your honest feedback. I also very much hope we may have the opportunity to host you again sometime down the road, in providing an experience more close to what you had more than likely envisioned prior to staying with us. Thank you again, and thank you so much for choosing to stay with us.
by A verified traveler
Posted 27 Apr 2024
Puedes hacer todo caminando por qué está en el centro de la ciudad
Comment from Hotel Management
29 Apr 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Hi Susan!I'm thrilled to see your positive marks and comments about your visit, as it's great to see your enjoyment of our central location! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!
by A verified traveler from Glasgow
Posted 27 Apr 2024
Excellent hotel, great location and the rooms were huge. Staff were friendly, although I showed up early for check in, they had a room available, but wanted to charge me $50 for the privilege. Otherwise amazing, will happily stay here again.
Comment from Hotel Management
29 Apr 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your visit, Nick! I am happy to see your overall positive sentiments; thank you for providing me with your feedback about the early arrival as well, we'll be sure to look into those details on our end as well. It was our pleasure having the opportunity to host you, and we look forward to welcoming you back to the property on your next visit to the area!
by A verified traveler
Posted 20 Apr 2024
You might doubt the location of this hotel if you enter from Cyri St, because the Tenderloin neighborhood is on that said. But, if you enter from the other side (Powell St), it is different because that is where the cable cur turn around. Very convenient if you are trying to hop on the cable cars. Near by many stores for any shopping needs. Only downside of this hotel is the Valet parking service, they said they need 15mins, but expect to spend 30-45 mins. The texting feature never worked, you have to walk down to the receptionist to let them know you texted. Don’t do Valet dor the price they are charging, service is not good.
Comment from Hotel Management
21 Apr 2024 by William, Hotel Management
Thank you for sharing your feedback with us. We truly appreciate your insights and apologize for any inconvenience you experienced with our valet parking service. We're delighted to hear that you found our location convenient, especially for accessing the cable cars and nearby shopping. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future. Thank you for choosing to stay with us.Best,William Murphy Front Desk supervisor Axiom Hotel
