Ratings based on 995 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
This hotel is close to everything great location. Wish the front desk staff were more friendly. But overall great stay. I would stay here again.
by A verified traveler
Posted 9 May 2024
Great staff. Small but nice room. Great gym. Cafe in lobby. Lots of public work spaces.
Comment from Hotel Management
10 May 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your visit, Bob! I'm happy to hear that found our gym and staff to be great, which is awesome to see! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime!
by A verified traveler
Posted 3 May 2024
Not very clean, lots of cracks in the room
Comment from Hotel Management
7 May 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Hi Olivia,Thank you for taking the time in providing your honest feedback about your visit. Although I'm disappointed we were unable to provide the typical Axiom experience for your stay, I greatly appreciate you taking the time in providing your honest feedback. I also very much hope we may have the opportunity to host you again sometime down the road, in providing an experience more close to what you had more than likely envisioned prior to staying with us. Thank you again, and thank you so much for choosing to stay with us.
by A verified traveler
Posted 27 Apr 2024
Puedes hacer todo caminando por qué está en el centro de la ciudad
Comment from Hotel Management
29 Apr 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Hi Susan!I'm thrilled to see your positive marks and comments about your visit, as it's great to see your enjoyment of our central location! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!
by A verified traveler from Glasgow
Posted 27 Apr 2024
Excellent hotel, great location and the rooms were huge. Staff were friendly, although I showed up early for check in, they had a room available, but wanted to charge me $50 for the privilege. Otherwise amazing, will happily stay here again.
Comment from Hotel Management
29 Apr 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your visit, Nick! I am happy to see your overall positive sentiments; thank you for providing me with your feedback about the early arrival as well, we'll be sure to look into those details on our end as well. It was our pleasure having the opportunity to host you, and we look forward to welcoming you back to the property on your next visit to the area!
by A verified traveler
Posted 20 Apr 2024
You might doubt the location of this hotel if you enter from Cyri St, because the Tenderloin neighborhood is on that said. But, if you enter from the other side (Powell St), it is different because that is where the cable cur turn around. Very convenient if you are trying to hop on the cable cars. Near by many stores for any shopping needs. Only downside of this hotel is the Valet parking service, they said they need 15mins, but expect to spend 30-45 mins. The texting feature never worked, you have to walk down to the receptionist to let them know you texted. Don’t do Valet dor the price they are charging, service is not good.
Comment from Hotel Management
21 Apr 2024 by William, Hotel Management
Thank you for sharing your feedback with us. We truly appreciate your insights and apologize for any inconvenience you experienced with our valet parking service. We're delighted to hear that you found our location convenient, especially for accessing the cable cars and nearby shopping. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future. Thank you for choosing to stay with us.Best,William Murphy Front Desk supervisor Axiom Hotel
by A verified traveler
Posted 10 Apr 2024
Beautiful friendliest staffs in the square
Comment from Hotel Management
10 Apr 2024 by Front Desk Supervisor, Hotel Management
Good afternoon Sedrick!Thank you so much for choosing to stay at Axiom Hotel, and thank you for taking the time to provide positive feedback about your stay with us! I'm pleased to know that our staff has made your stay memorable and I am happy to see you found the hotel and our location to your liking. Our team is so appreciative in seeing you had an enjoyable visit on the property! We look forward to having you again in the future.Best,William MurphyFront office Supervisor
by A verified traveler from Torrance
Posted 5 Apr 2024
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Comment from Hotel Management
5 Apr 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your visit, Yingka! We're happy to see you had an overall positive experience with us, and we very much hope to have the opportunity to host you again sometime soon!
by A verified traveler
Posted 3 Apr 2024
Cable cars takes you climb halfway up to the moon and you can’t help but give up your heart
Comment from Hotel Management
3 Apr 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your visit, Sedrick, and we're thrilled to see you had an enjoyable experience at our property! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
23 Apr 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your positive marks about your time with us, and we're thrilled to see your positive metrics about your visit! Hopefully, we'll have the opportunity to host you again sometime soon, Lisa!
