Ratings based on 268 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from taplow
Posted 22 Apr 2024
by A verified traveler
Oyster Box - Disappointing Stay
Posted 10 Mar 2024 on HotelsThe service from staff and overall friendliness of the staff is outstanding. The hotel itself leaves alot to be desired. The rooms are small and everything is crammed into this small space. The set up is old and outdated with take away from the appeal of the hotel. The rooms are not cleaned properly and we often found slithering insects/worms on the floor. The Ocean Terrace - the food was good, not outstanding but my main issues is that staff are not knowledgeable on the wine list or dishes offered. The seating seems to be subjective as on my 1st visit, I was seated right at the door of the hotel. This was uncomfortable. The 2nd night, I was seated under the broken roof, again not ideal. All restaurants close at 10pm even for hotel guests, this is another major issue. When I compare this to the Saxon which is similar in pricing then this hotel is a rip off. The Saxon Hotel is miles ahead on every aspect.
Comment from Hotel Management
11 Mar 2024 by Sereesha Rohith, Hotel Management
Dear Yegan,Thank you for taking the time to compile this review and rating. We are delighted you were able to enjoy our world class service standards from The Oyster Box Team.We truly appreciate the valuable feedback you have shared. We consider our Guest’s impressions to be of the utmost importance, offering us the opportunity to continually improve their experience here. I will be sure to share them with the relevant team members. We hope to welcome you back soon.Kind Regards
by A verified traveler
Posted 26 Feb 2024
We loved absoultey everything about this magnificent property. We look forward to our next stay.
Comment from Hotel Management
26 Feb 2024 by NICOLE JACOBSZ, Hotel Management
Dear Sir, Thank you so much for your review. We look forward to welcoming you back.Kind regards,NICOLE JACOBSZGuest Relations Manager
by A verified traveler
Posted 11 Jan 2024 on Ebookers
Comment from Hotel Management
20 Jan 2024 by Justin (Guest Relations), Hotel Management
Dear OlivierThank you for taking the time to rate us.We look forward to welcoming you back!
by A verified traveler
Complim
Posted 11 Nov 2023 on HotelsIts was good however the fruit that was placed in the room was not checked.
Comment from Hotel Management
13 Nov 2023 by Justin (Guest Relations), Hotel Management
Dear AdrianIt was a pleasure having you back at The Oyster Box. Thank you for taking the time to rate and review us.We are saddened to hear that the fruit that was sent to your room for arrival was not to the standard that you have become accustomed to. We highly appreciate you reporting this to us and have addressed this with staff concerned. We look forward to welcoming you back, hopefully in the not too distant future, sir. Warm Regards,Justin (Director of Guest Relations)
by A verified traveler
Posted 12 Oct 2023 on Hotels
Comment from Hotel Management
13 Oct 2023 by Justin, Hotel Management
Dear gamenioThank your for taking the time to rate us.We look forward to welcoming you back soon.
by A verified traveler
Posted 10 Oct 2023
The Oyster Box is unique and exceptional in every way. It's like stepping back in time but with first rate modern service and attention to detail. The staff are all really lovely, nothing is too much trouble and its the best hotel I have stayed in.
Comment from Hotel Management
11 Oct 2023 by Sereesha Rohith, Hotel Management
Dear Julie,Thank you so much for your wonderful review, we are thrilled to know that you had a lovely stay and we look forward to welcoming you back in the near future. Have a wonderful dayKind Regards
by A verified traveler from Fareham
Posted 13 Sep 2023
Yet another fabulous stay at the Oyster Box, such a wonderful place to stay and relax with ultra friendly and efficient staff. We especially look forward to the buffet breakfast, a great way to start the day, sat on the terrace looking out in to the Indian Ocean and spotting the passing whales and dolphins, such a treat. A special mention and thanks must go to Wesley and Clive along with their teams for looking after us as usual, can’t wait for next year.
Comment from Hotel Management
14 Sep 2023 by Nicole , Hotel Management
Dear Guest,Thank you for taking the time to post your review following your stay with us at The Oyster Box.We are thrilled to hear how you thoroughly enjoyed yourself and look forward to welcoming you back next year.
by A verified traveler
Posted 11 Sep 2023
Oysterbox never disappoints 🏆
Comment from Hotel Management
11 Sep 2023 by Justin (Guest Relations), Hotel Management
Dear NoluthandoThank you for taking the time to rate us and give us feedback. We highly appreciate it!We look forward to welcoming you back, hopefully in the not too distant future.
by A verified traveler
Stay here !! One of the best hotels in SA!
Posted 6 Sep 2023 on HotelsThis has to be one of the best hotels in South Africa.
From service to offerings, to quality of offering, attention, cleanliness.
Honestly i can not say one bad word about this hotel.
If you can, definitely stay here!!!
It is a beautiful stunning hotel!
Regards,
Comment from Hotel Management
6 Sep 2023 by Justin (Guest Relations), Hotel Management
Dear PedroThank you for taking the time to give us feedback. We are deeply grateful and thrilled that you enjoyed the service and the facilities and that you had a great stay with us.We look forward to welcoming you back, hopefully not in the too distant future.
