Ratings based on 819 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2024
We come to visit family in The Midlands twice a year from Australia. We needed a place close to Durban Airport close to the N2 to make it easy to find at night. This hotel is tidy friendly and clean and very well placed. The position next to the mall is ideal for air conditioned walking after an early rise due to jet lag. The rooms are small but for the money it great value for our purposes. We wil use this hotel again.
Comment from Hotel Management
7 Apr 2024 by Road Lodge Umhlanga Team, Hotel Management
Dear valued guest,We appreciate you taking the time to complete our online survey. Your feedback is important to us.We are delighted to learn that your stay was satisfactory and that our hotel’s strategic location added to the quality of your visit. It pleases us to also know that our cleanliness and friendly environment made your stay comfortable.What we strive to provide is value-for-money services, and your acknowledgement validates our efforts. We're glad you found them adequate for your needs. Our location offers the convenience of nearby eateries and shopping, and it is wonderful to hear that those amenities added to the enjoyment of your visit.Your kind words about using our hotel again are greatly appreciated, and we promise to continue our commitment to providing excellent service. Our goal is to make every experience memorable and enjoyable for our guests.
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Management , Hotel Management
Dear valued guestThank you for choosing Road Lodge umhlanga we are looking forward to welcome you againKind regardsManagement
by A verified traveler
Posted 11 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Management , Hotel Management
Dear valued guest Thank you for choosing Road Lodge Umhlanga,we are looking forward to welcome you again in our hotelRegardsManagement
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Road Lodge Umhlanga Management Team, Hotel Management
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Road Lodge Umhlanga Management Team, Hotel Management
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
by A verified traveler
Posted 6 Feb 2024 on Hotels
Comment from Hotel Management
18 Feb 2024 by Road Lodge Umhlanga Management Team, Hotel Management
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
by A verified traveler
Posted 2 Feb 2024
Reception overnight staff was unfriendly rooms are too small
Comment from Hotel Management
18 Feb 2024 by Road Lodge Umhlanga Management Team, Hotel Management
We apologize for any inconvenience you experienced during your stay. Our team strives to provide a welcoming and friendly service, so we're sorry to hear this wasn't your experience. Regarding the room size, unfortunately, our hotel structure does not allow us to have larger rooms. But we have options for bigger rooms at our sister hotels such as Town Lodge Umhlanga or City Lodge Hotel Umhlanga Ridge.
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
18 Feb 2024 by Road Lodge Umhlanga Management Team, Hotel Management
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
by A verified traveler
Posted 21 Jan 2024 on Hotels
Most pleasant and friendly service received ..very neat and tidy
Comment from Hotel Management
18 Feb 2024 by Road Lodge Umhlanga Management Team, Hotel Management
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by Road Lodge Umhlanga Management Team, Hotel Management
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
