Ratings based on 50 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Ticks all the boxes. Fantastic from start to finish thank you all
Comment from Hotel Management
26 Apr 2024 by Team Radisson, Hotel Management
Dear Ashraf,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your overall stay.We look forward to welcoming you back soon for another fantastic stay.Regards,Team Radisson
by A verified traveler
Halves
Posted 11 Mar 2024 on HotelsI really dont like that half toilet rolls were put in my room. I think those halves should be kept for the public toilets in the hotel and not the rooms. its really not hygienic.
Comment from Hotel Management
11 Mar 2024 by Team Radisson, Hotel Management
Dear Clarissa,Thank you for sharing your feedback with us. We appreciate your time and perspective.We apologize for any inconvenience you experienced with the half toilet rolls in your room. Your concerns are important to us, and we assure you that we take hygiene seriously. We will review our practices to ensure a more comfortable and pleasant stay for our guests.Your insights help us improve, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Regards,Team Radisson
by A verified traveler
Posted 14 Feb 2024 on Hotels
The hotel was very clean . Staff are very friendly and well trained . I enjoyed my stay
Comment from Hotel Management
14 Feb 2024 by Team Radisson, Hotel Management
Dear Nashreen,Thank you kindly for your amazing review.We look forward to welcoming you back in the near future.Warm Regards,Team Radisson
by A verified traveler
Posted 12 Feb 2024
Wonderful checkin experience
Comment from Hotel Management
12 Feb 2024 by Team Radisson, Hotel Management
Dear Tendai,Thank you for your great review.Regards,Team Radisson
by A verified traveler
Posted 24 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by Team Radisson, Hotel Management
Dear Busisiwe.Thank you for your great review.We look forward to welcome you back in the near future.Regards,Team Radisson
by A verified traveler
Definitely going back
Posted 16 Jan 2024 on HotelsMy stay was amazing even though we had booked the sea view and got the city view
Comment from Hotel Management
18 Jan 2024 by Team Radisson, Hotel Management
Dear Mpho,Thank you for your feedback regarding your stay at Radisson Blu Hotel Durban Umhlanga. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.If we can be of any further assistance please do not hesitate to get in touch.Best regards,Radisson Blu Hotel Durban Umhlanga
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
18 Jan 2024 by Team Radisson, Hotel Management
Dear Silungile,Greetings from Radisson Blu Hotel Durban Umhlanga. I am reaching out to you personally as we would like to thank you for taking the time to complete your review. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel Durban Umhlanga in the near future. Sincerely, Radisson Blu Hotel Durban Umhlanga
by A verified traveler
Posted 14 Jan 2024 on Hotels
Great stay, the breakfast offering in particular exceeded my expectations from a 4 star hotel. The service by the chefs was spectacular literally no ask is small or too big for them.
What I didn’t understand from a value perspective is the lounge access, nothing wow at all, the food was limited, the set up not great. Infact the facilities available to everyone are much better. There really is no point to the executive lounge.
The other disappointment was the slow lift services due to a failed lift which wasn’t fixed for more than 4 days. This resulted in long waiting periods for the lift which was a bit of an inconvenience.
Otherwise overall a great stay.
Comment from Hotel Management
15 Jan 2024 by Team Radisson, Hotel Management
Dear Bathobile,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great overall stay. Your kind words about the exceptional service is truly appreciated.We sincerely apologize for any inconvenience you experienced with the executive lounge. Your feedback about the limited food options and the setup not meeting your expectations is valuable to us, and we will certainly review and improve the offerings to ensure a more satisfying experience for our guests.Additionally, we apologize for the inconvenience caused by the slow lift services. We understand the impact this had on your stay, and we assure you that we are actively working to address and resolve the issue promptly to prevent any recurrence.We genuinely appreciate your constructive criticism, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable and seamless experience.Thank you for choosing to stay with us, and we look forward to the chance to exceed your expectations on your next visit.Best Regards,Team Radisson
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by Team Radisson, Hotel Management
Dear Roshni,Greetings from Radisson Blu Hotel Durban Umhlanga.I am personally reaching out to thank you for taking the time to review us and provide your honest feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Radisson Blu Hotel Durban Umhlanga
by A verified traveler
Posted 2 Jan 2024
We had an amazing experience!
Comment from Hotel Management
1 Feb 2024 by Team Radisson, Hotel Management
Dear Silungile,Thank you for your great review. We truly appreciate your feedback and hope to welcome you again in the near future.Regards,Team Radisson.
