Ratings based on 66 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by General Manager, Hotel Management
Hi MogamatThanks a mill for the great scores and feedback.All the best
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by General Manager, Hotel Management
Hi SebenzileThanks a mill for the full marks.Glad you enjoyed your stay
by A verified traveler
Excellent.
Posted 10 Jan 2024 on HotelsAmazing.
Comment from Hotel Management
10 Jan 2024 by General Manager, Hotel Management
Hi CherylGlad that you had an Amazing experience.Hope to welcome you back real soon.All the best
by A verified traveler
Posted 25 Nov 2023
Comment from Hotel Management
10 Jan 2024 by General Manager, Hotel Management
Hi KatlegoThank you for your feedback and supportWishing you only the best
by A verified traveler
Posted 30 Oct 2023 on Travelocity
Room service was excellent
Comment from Hotel Management
31 Oct 2023 by Premier Umhlanga Team, Hotel Management
Good Day NomfundoThank you for the wonderful feedback and hope to welcome you back soon.Have a wonderful day.Kind RegardsReservations
by A verified traveler
Posted 18 Oct 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by General Manager, Hotel Management
Hi MusaThanks a Mill for the perfect score.We aim to please.Hope to welcome you back real soon.
by A verified traveler
STAY AT SLPENDID INN
Posted 24 Jul 2023 on HotelsI had an issue with the hot water. I reported same to the receptionist. He advised that the plumber confirmed that it was fine and that it was the pump that was affected due to load shedding. On Saturday the problem recurred and no one came to fix same. My room wasn’t cleaned either. Water was nit replaced and neither was clean cups replaced.
Comment from Hotel Management
5 Aug 2023 by Reservations Team, Hotel Management
Good Day ArthiI trust you are well.Thank you for the valuable feedback.We do apologise for the inconvenience caused and have reported this to the relevant departments to ensure this never happens again.Have a wonderful day.
by A verified traveler
Dineo Magajane
Posted 21 Jun 2023 on HotelsThey have horrible service, from reception to housekeeping. Restaurant they have a good service. House keeping go through your suitcase when you're not in the room. We had to go out and buy soap because the housekeeping lady refused to give us 2 small bodywash. She gave us 1, imagine you use it in the morning and at night. The other time, she left nothing. we called reception, and they said they had no stock. They became angry when you requested service. It was my first time buying soap while i was in the hotel.
Meat was not up to the hotel standard. It was not fresh at all.
Massage i don't believe they were trained for the job they do. It's a good idea to have an in-house spa, but those ladies had no ideas on how to massage.
Because of poor house keeping there small cockroches already.
The hotel is beautiful, but we didn't receive value for our money, and for that, i don't believe i will book myself there again.
Comment from Hotel Management
28 Jun 2023 by Premier Umhlanga Team, Hotel Management
Good Day Dineo, I trust you are well.Thank you for taking the time and trouble to provide us with feedback in respect of your recent stay at our hotel. At the outset, please accept our sincere apologies for the inconvenience caused to you.It is extremely disappointing to hear that you experienced problems with housekeeping and service at the front desk.We definitely did address this with the HOD's of the department and action was taken.Thank you for the feedback as this always helps us to maintain and improve our standards, Hopefully you can give us a second chance to rectify this and show case our Premier Standards.Kind Regards
by A verified traveler
Posted 10 May 2023 on Hotels
Comment from Hotel Management
11 May 2023 by g, Hotel Management
Dear Imtiaz,Thank you for staying with us and for taking the time to review our hotel.Please accept my apologies that you did not have an enjoyable stay. I would really appreciate receiving any constructive feedback from you, as this will enable us to address any issues and improve our service into the future.Kind regards,The Premier Umhlanga Team.
by A verified traveler
Posted 22 Mar 2023 on Hotels
Comment from Hotel Management
24 Mar 2023 by g, Hotel Management
Dear Major,Thank you so much for choosing to stay with us and for taking the time and trouble to review our Premier Hotel Umhlanga.I am really glad that you had a most enjoyable stay, and we do look forward to hosting you again when you are next in Umhlanga.Kind regards,The Premier Umhlanga Team.
