Ratings based on 538 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Fantastic all around
Comment from Hotel Management
24 May 2024 by Holiday Inn Express Durban-Umhlanga , Hotel Management
We are so pleased our team, and facilities, made for a comfortable and memorable stay experience. Safest of travels home with the flights ahead.
by A verified traveler
Posted 23 May 2024
The staff were incredible. So friendly and welcoming
Comment from Hotel Management
24 May 2024 by Holiday Inn Express Durban-Umhlanga , Hotel Management
Thank you for your wonderful feedback! It was so lovely meeting you, and having you stay with us. Wish you all the best with all your flights home. Safe travels, and all the best for the year ahead.
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
16 Apr 2024 by Holiday Inn Express Durban-Umhlanga , Hotel Management
We are thrilled our hotel facilities met with your stay expectations. Thank you for your valued support.
by A verified traveler
Posted 17 Feb 2024 on Hotels
Need to have more option for breakfast. there is very limited option for vegetarian guest.
Need to improvise breakfast verity.
Comment from Hotel Management
19 Feb 2024 by Holiday Inn Express Durban-Umhlanga , Hotel Management
Thank you for your candid feedback from your recent stay with us. Every effort is taken to ensure our guests have a comfortable stay experience. We are sorry to hear our vegetarian options on our Express Brand Breakfast did not exceed expectations. Our Kitchen team is readily available throughout breakfast to offer alternatives. Thank you again for your valued support.
by A verified traveler
Posted 13 Feb 2024
The entire facility was in pristine condition. And the staff was very accommodating.
Comment from Hotel Management
14 Feb 2024 by Holiday Inn Express Durban-Umhlanga , Hotel Management
We are thrilled our facilities, including the service provided, exceeded stay expectations. Thank you for your valued support.
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
30 Dec 2023 by Holiday Inn Express Durban-Umhlanga , Hotel Management
We are delighted you enjoyed your recent stay. Thank you for the fantastic rating.
by A verified traveler
Posted 20 Dec 2023
Great location
Great free parking onsite or at Gateway parking
Poor room cleaning service
Towels need replacing-old and tired
No shower cap, no sanitary bag, no shampoo and conditioner
Rooms are cramped and tiny
Comment from Hotel Management
21 Dec 2023 by Holiday Inn Express Durban-Umhlanga , Hotel Management
Thank you for your candid review. We do hope this review has been sent in error. We have undercover secure parking which is R50.00 per vehicle per day, and although our Holiday Inn Express Durban Umhlanga, is near Gateway Theatre of Shopping, it is about a 5 minute drive. Our linen is monitored and replaced timeously to ensure our guests get only the best condition linen. Per our IHG Brand, we have recently implemented Dove Bulk Amenities in all our guest bathrooms. This includes Body Wash, Shampoo as well as Hand Soap. Shower Caps are available upon request from reception. We certainly do value all feedback, and our team is readily available 24/7 to assist guests during their stay. Assuring you of our best service at all times.
by A verified traveler
Anonymous
Posted 11 Dec 2023 on HotelsAmazing,exceptional service,fresh breakfast & delicious( though sometimes there is more coffe & little to no tea. Runs out of fried eggs for the 9am breakfast while there is always plenty of boiled ones) time slot but could improve on hotel room cleanliness.
Comment from Hotel Management
12 Dec 2023 by Holiday Inn Express Durban-Umhlanga , Hotel Management
Thank you for your candid feedback. We are thrilled the service provided, and our express breakfast offering, made for an enjoyable stay experience. During high occupancies, our team are working consistently throughout breakfast service to replenish items, and sometimes during this replenishing stage, it might appear items have run out, however, they are being replenished. Thank you again for your valued support.
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
11 Dec 2023 by Holiday Inn Express Durban-Umhlanga , Hotel Management
Thank you for your valued support. Every effort is taken to ensure our guests have a memorable stay experience. Assuring you of our best service at all times.
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
10 Dec 2023 by Holiday Inn Express Durban-Umhlanga , Hotel Management
Thank you for your valued support. We are delighted you enjoyed your recent stay.
