Ratings based on 499 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Clean! No extra pillows beyond the 2 in the room. Breakfast was a joke.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Valued Guest,We thank you for your patronage and for sharing your feedback. While we are happy you enjoyed our clean accommodations, we are sorry for the concerns with breakfast. We will review your comment with our food services team to ensure we always offer our best. For future visits, please know that our team is always ready to assist and will be happy to get you extra pillows if needed. We look forward to welcoming you back and impressing you further.Best Regards,General Manager
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 24 May 2024
The room was rather noisy and breakfast was lacking in selection. Great Bistro right next door was excellent.
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback with us. We apologize for any noise disturbances you experienced during your stay and the limited breakfast selection. However, we're pleased to hear that you enjoyed the excellent Bistro located nearby. Your comments are valuable to us, and we will use them to improve our offerings for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Best Regards,General Manager
by A verified traveler
Posted 24 May 2024
Guy at reception was extremely helpful and friendly, while the outside of the property looked a little sketchy the inside was super clean and comfortable. Very surprising.
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for choosing Econo Lodge Umatilla and for your feedback. We are pleased to hear that you found our reception team to be helpful and friendly during your recent stay. In addition, it is great to know that our property exceeded your expectations with its cleanliness and comfort. It was a pleasure to host you and we look forward to welcoming you back soon!Best Regards,General Manager
by A verified traveler
Posted 20 May 2024
Positives: Very comfortable bed. Microwave & fridge in room. Easy access to parking. Room was clean.
Negatives: Fridge freezer was caked with ice. Hair dryer hangs in front of bathroom light switch. No "grand & go" breakfast except oatmeal packets - and no spoons. Morning staff was unhelpful.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our comfortable bed, clean accommodations, and great amenities, we are sorry your stay wasn't perfect. Please know we take great pride in ensuring our guests have a fantastic visit, so we will be sure to review your comments internally. We look forward to welcoming you back and impressing you with our improvements.Best Regards,General Manager
by A verified traveler
Posted 18 May 2024
I came down for breakfast and the only options available was one package of donuts, two packs of oatmeal, and mini oranges. Maybe I came after someone ate everything? Lacking variety and lacking volume of food. I couldn’t find a snack vending machine either.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your feedback. We offer a grab-and-go breakfast for the convenience of our guests. We appreciate your comments and will use them as we continue to look for ways to improve our guests' experience. We hope to provide you with a more satisfying experience on your next visit to Econo Lodge Umatilla.Best Regards,General Manager
by A verified traveler
Posted 14 May 2024
You good
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for choosing Econo Lodge Umatilla! We're glad you enjoyed your stay, and we look forward to your next visit.Best Regards,General Manager
by A verified traveler
Posted 13 May 2024
Very clean and helpful staff. The rooms could use better soundproofing.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you so much for taking the time to share your thoughts on your recent stay at Econo Lodge Umatilla. We take great pride in providing our guests with impeccable accommodations and exemplary service, so we are pleased that this was reflected in your experience. Your feedback about noise is understood, and we'll be sure to share it internally to determine ways of improving in this respect. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Best Regards,General Manager
by A verified traveler
Posted 12 May 2024
A hidden gem in Umatilla; very comfortable
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your lovely review! We're thrilled to hear that you had a terrific stay during your time with us. It was a pleasure to have you here, and we hope to welcome you back to Econo Lodge Umatilla for an even more exceptional experience in the future!Best Regards,General Manager
by A verified traveler
Posted 12 May 2024
Safe, convenient and quiet
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your review of Econo Lodge Umatilla! We're grateful for your positive feedback on our commitment to safety, convenient amenities, and a serene atmosphere. Your satisfaction is our priority, and we're eager to host you again, so feel free to come back anytime!Best Regards,General Manager
