Ratings based on 961 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Close to Keisei Ueno station - easy to get to and from Narita airport. Rooms are on the smaller size for a couple. Rooms are clean, kettle and coffee/tea available in room. Staff were helpful: hotel will store luggage after checkout.
Comment from Hotel Management
28 Apr 2024 by Front NARIKIYO, Hotel Management
Thank you very much for using APA Hotel Keisei Ueno Ekimae.We are very happy to receive your compliments towards our staff.As our customers have said, our hotel is in a convenient location for sightseeing, close to Keisei Ueno Station and restaurants.If you come to the Ueno area, please use our hotel.All of our staff are looking forward to seeing you again.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by フロント 中村, Hotel Management
Thank you very much for using APA Hotel Keisei Ueno Ekimae.Although you chose our hotel out of many hotels, we apologize for the inconvenience caused regarding the cleaning.We will make sure that all hotel staff know about your comments and work to prevent this from happening again in the future.Thank you very much for taking your valuable time to post.Front Nakamura
by A verified traveler
Posted 23 Apr 2024
The hotel is located beside the Keisei-Ueno Station which connects to Narita Airport via the Skyliner. Very convenient.
Comment from Hotel Management
23 Apr 2024 by フロント 中村, Hotel Management
Thank you very much for using APA Hotel (Keisei Ueno Ekimae).We are very happy to receive your compliments regarding our location.As our customers have said, our hotel is located 1 minute walk from Keisei Ueno Station.We are very fortunate in terms of location as there is a downtown area nearby.All of our staff will continue to strive to be a hotel where our customers are satisfied with their stay.Thank you very much for taking your valuable time to post.We look forward to seeing you again.Front Nakamura
by A verified traveler
Posted 20 Apr 2024
Excellent location
Comment from Hotel Management
21 Apr 2024 by Front Dale, Hotel Management
Thank you very much for staying at APA Hotel Keisei Ueno Ekimae.We are very pleased that you were satisfied with your stay at our hotel.We will continue to strive to create an environment where many guests would like to stay again in the future.Thank you for taking the time to write this review.
by A verified traveler
Posted 17 Apr 2024
We loved that the park was so close. Also, very easy ride on train to get to hotel
Comment from Hotel Management
18 Apr 2024 by フロント 中村, Hotel Management
Thank you very much for using APA Hotel (Keisei Ueno Ekimae).We are very happy to receive your compliments regarding our location.As our customers have said, our hotel is located 1 minute walk from Keisei Ueno Station.We are very fortunate in terms of location as there is a downtown area nearby.All of our staff will continue to strive to be a hotel where our customers are satisfied with their stay.Thank you very much for taking your valuable time to post.We look forward to seeing you again.Front Nakamura
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by フロント 中村, Hotel Management
Thank you very much for using APA Hotel Keisei Ueno Ekimae.We hope you enjoyed your stay.We are very happy to receive your compliments.All of our staff will continue to strive to ensure customer satisfaction.If you come to Ueno again, please use our hotel.We look forward to your visit.Front Nakamura
by A verified traveler
Posted 16 Apr 2024
The location is excellent. It was just next to Keisei Skyliner station.
Restaurant are fair fair that if you just want something make you full.
For the hotel itself, the rooms are small, your baggage are unable to open fully unless you do it on your bed.
Cleaness are acceptable. Minor smell from toilet and shower facility.
Comment from Hotel Management
18 Apr 2024 by フロント 中村, Hotel Management
Thank you very much for using APA Hotel Keisei Ueno Ekimae.Although you chose our hotel out of many hotels, we apologize for the inconvenience caused regarding the cleaning.We will share your feedback with all hotel staff and work to prevent this from happening again in the future.Thank you very much for taking your valuable time to post.Front Nakamura
by A verified traveler
Posted 15 Apr 2024
The bed was too soft. My wife's back begin to hurt after we left the hotel.
Comment from Hotel Management
15 Apr 2024 by Front Dale, Hotel Management
Thank you very much for staying at APA Hotel Keisei Ueno Ekimae.We are very sorry for the inconvenience caused by the beds in our hotel. We hope you are feeling well after your stay.We will take your comments seriously and make every effort to improve.Thank you for taking time out of your busy schedule to write this review.
by A verified traveler
Posted 14 Apr 2024
The staff was super friendly and patient, as is normal with Japanese hospitality. Rooms are small but laid out very efficiently. Loved that it was seconds away from Ueno Park. Would definitely consider APA Hotels for future stays.
Comment from Hotel Management
14 Apr 2024 by Front Mikuni, Hotel Management
Thank you very much for using APA Hotel 〈Keisei Ueno Ekimae〉.We are very happy to receive your compliments regarding the staff's response.As our customers have said, our hotel is very conveniently located, just a 1-minute walk from Keisei Ueno Station, and there are many restaurants nearby.All of our staff will continue to strive to be a hotel where our customers are satisfied with their stay.Thank you very much for taking your valuable time to post.We look forward to seeing you again.
by A verified traveler
Posted 12 Apr 2024
Location is great but the room is designed for very very very small guests. Be aware to get the breakfast along with the room because for some unknown reason Korean cafe do not open until 10 am , I couldn’t believe it but overall the hotel is pretty good
Comment from Hotel Management
13 Apr 2024 by Front Narikiyo., Hotel Management
Thank you very much for using APA Hotel Keisei Ueno Ekimae.Currently, the last order for breakfast is 9:30, and we apologize for any inconvenience this may cause.We will continue to make further efforts to provide better service based on the opinions we receive from our customers.Thank you very much for taking the time to post your valuable opinion.
