Ratings based on 2 Verified Reviews

2.5 out of 5
4.0 Room cleanliness
2.5 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Richmond

Posted 5 May 2019 on Wotif
When we arrived they claimed they didn’t have our booking, they then tried to put us in a room that was of a lower standard than we had paid for, we had to insist, unfortunately communication was very poor. This lack of communication made everything very difficult and frustrating. We booked one of the cottages, which are located on the roof, this resulted in us hearing road noise 24/7 Breakfast was very disappointing, we ended up only eating once at the hotel. The bathroom had no storage whatsoever, all items ended up on the ground. (There are numerous furniture stores down the road) Our booking included transfers to the airport, we had to argue our point regarding this inclusion, which we eventually received via the owner driving us. All in all not a pleasant experience staying at Vimala.
Comment from Hotel Management
12 Jun 2019 by Dewi, Hotel Management
Dear Valued Guest, Thank you for staying with us, We are sorry for the experienced you get along stay with us, We will keep improve for our best in the next future, Thank you & Regards,
4 out of 5
by A verified traveler

Not a disappointment

Posted 29 Mar 2019 on Hotels
Nice and clean place, breakfast was nothing special but okay, the pool was small and not the best but an OK stay over all.
Comment from Hotel Management
5 Apr 2019 by Dewi, Hotel Management
Dear Valued Guest, Thank you for your review and have stayed with us, We will keep improvement our best for the next future, Thank you & awaiting your booking for the next. Best Regards,
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