Ratings based on 139 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Great staff and service. But no gym and can’t bring trainer or will charge extra even the gym has nothing. Nothing around the resort and you need taxi if u wanna go anywhere. The free shuttle bus service only works every 2 hours and might not suit ur schedule.
Comment from Hotel Management
26 Apr 2024 by ayu yuliantini (manager), Hotel Management
Dear Mr/s. Xiaoxiao LiThank you for staying with us. It is delighted to know that you enjoyed your stay especially the service from our staff.Please apologize for the gym, actually we are in the progress upgrade and renovate our gym.And for our location, as mentioned in the website, we are not the center however we provide free shuttle to the town every 2 hoursThank you again and very much looking forward to welcoming you back
by A verified traveler
Posted 22 Apr 2024
Excellent property, everyone is super nice, staff is very helpful. We stayed in the private honey moon villa. It was beautiful, the bugs was unimaginable, as well as the mosquitos, I didn’t want to enjoy our private pool and jacuzzi due to all the bugs that was biting me! The food was good although I didn’t have much of an appetite, I did notice that there was always a hair or something in my food, I didn’t complain but it bothered me a lot, kind of took away my appetite to eat. I suggest the cooks and servers wear hair nets. The fruit and drinks were not cold, I guess as an American I expect everything ice cold and it wasn’t. There’s a cat in the resort that was hoping the gate trying to get to the left over food we had outside. We had to leave the food outside because if we kept it inside more bugs would find it’s way inside! Also I believe Bali is an Islamic country, maybe the men rule and take care of everything but I just found it odd that all questions were asked to my fiancé and not me. Sometimes it felt like I wasn’t even there. But other than that I would recommend the resort especially if you are an outdoorsy person. I am not. Also we did not receive fresh towels everyday and I’m just under the impression that the towels and rags were not clean enough for me. Overall 4 or 3 star rating from me.
Comment from Hotel Management
23 Apr 2024 by ayu yuliantini (manager), Hotel Management
Dear Ms. Somali,Thank you very much for staying with us.First of all, please apologize for any inconvenience during your stay here.We are so sad to know that we could not deliver the services you expected.Regarding the mosquito and bugs, we will investigate and will work hard with the pest control vendor for this.For the food, we are so sorry to know about that, however if you could directly complaint at that time, there is a chance for us to apologize directly to you and change the food to the new one,also it would be helpful for us so we be more aware.Also, please apologize for the towels case, we will check again to our team and make sure all spotless.Hopefully there will be another chance to accommodate and serve you in better way.Please feel free to contact me directly if you have plan to come back.Again, we do apologize and very much looking forward to welcoming you back.
by A verified traveler
Posted 18 Apr 2024
I love this property because I felt like the staff cater to my every need. They decorated my villa pool for me, which was very nice and I also did a floating breakfast. They have a breakfast buffet, but also let you order from the à la carte menu which had omelettes waffles, French toast etc. The hotel provides a taxi service for a very affordable price and they will take you wherever you need to go. The Spa was my absolute favorite part of the hotel.
Comment from Hotel Management
23 Apr 2024 by ayu yuliantini, Hotel Management
Dear Ms. Shantavia,Thank you for staying with us. It is delighted to know that you had wonderful stay here, especially the service from the staff, floating breakfast, and the spa service.Thank you again and very much looking forward to welcoming you back :)
by A verified traveler
Posted 2 Apr 2024
Everything was great! The customer service was 5 stars
Comment from Hotel Management
8 Apr 2024 by Ayu Yuliantini, Hotel Management
Dear Ms. Leasshma,Thank you very much for staying with us.It is glad to know that you had great time here.Thank you again and very much looking forward to welcoming you back :)
by A verified traveler
Posted 25 Mar 2024
Great jump off point for exploring Ubud. Very friendly staff. Convenient free shuttle every 2 hours to Ubud town.
Comment from Hotel Management
26 Mar 2024 by Ayu Yuliantini, Hotel Management
Dear Mr/s. Sheldon,Thank you so much for staying with us. It seemed you had wonderful stay here.Hopefully you will be coming back and stay again.Very much looking forward to welcoming you back
by A verified traveler from Sterling
Posted 9 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Ayu Yuliantini, Hotel Management
Dear Mr. JoseThank you so much for your recent stay with us. It is delighted to know that you had wonderful stay here.Very much looking forward to welcoming you back :)
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Ayu Yuliantini, Hotel Management
Dear Ms. Carmen,Thank you so much for your recent stay with us.It seemed you have a concern during you stay here. Hopefully there will be another chance to accommodate you in better way and better facilities.Please feel free to reach us directly if you come back.Thank you and again please apologies for any inconvenience caused to you
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Ayu Yuliantini, Hotel Management
Dear Ms. Carmen,Thank you so much for your recent stay with us.It seemed you have a concern during you stay here. Hopefully there will be another chance to accommodate you in better way and better facilities.Please feel free to reach us directly if you come back.Thank you and again please apologies for any inconvenience caused to you
by A verified traveler
Posted 8 Mar 2024
Beautiful property, staff were excellent, food and service top notch. The villa was spectacular.
Comment from Hotel Management
13 Mar 2024 by Ayu Yuliantini, Hotel Management
Dear Mr. Martene,Thank you so much for staying with us. It is glad to know that you had wonderful stay especially the staff, food and the service.Very much looking forward to welcoming you back :)
by A verified traveler
Posted 28 Feb 2024
I absolutely loved everything about it. Will definitely return. Staff was amazing!
Comment from Hotel Management
13 Mar 2024 by Ayu Yuliantini, Hotel Management
Dear Ms. Farah,Thank you so much for staying with us. It is glad to know that you had wonderful stay especially the service from all the staff.Very much looking forward to welcoming you back :)
