Ratings based on 662 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
shower water collects and doesn't drain
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Chandan, Thank you for staying with us and we greatly appreciate your fantastic rating on Expedia. It brings us joy to learn that you had an enjoyable overall experience during your time with us. Additionally, we want to express our gratitude for bringing the shower drainage issue to our attention. Our team has taken immediate action to address this matter. Your feedback is invaluable in our efforts to ensure a delightful stay for all our guests. Thank you once again for choosing to stay at SenS Hotel and we eagerly look forward to welcoming you back in the near future. Warmest Regards, Sven Remo – General Manager
by A verified traveler
Posted 13 Apr 2024
A lovely hotel that had exceptional customer service from the staff. From the moment we arrived we were warmly greeted with a refreshing iced tea and cake. The restaurant staff got to know us by name and were genuinely interested in our day and what we’d done - such a wonderful experience being there. The rooms were spacious and the beds comfy. The wifi was the best we had in Bali. It’s located down the street from the Royal Palace with lots of restaurants nearby but we didn’t use many as the hotel restaurant was great. The buffet breakfast was lovely with a good range of hot and cold choices that changed each day. Wonderful pool area. Highly recommend.
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Dear Bronwyn, Thank you for staying with us and thank you for sharing your stay experience on Expedia. We're thrilled to hear that you had such a wonderful stay at SenS hotel. Providing exceptional guest service is always our top priority, and it's fantastic to know that you felt warmly welcomed from the moment you arrived. We're delighted to hear that you enjoyed our welcome offerings and lovely to know that our restaurant associates made your dining experience memorable by getting to know you personally.Also, its great to hear that you found our rooms to be spacious and the beds to be very comfortable.Your kind review and recommendation means the world to us, and we hope to have the pleasure of welcoming you back again soon! Warmest Regards, Sven Remo – General Manager.
by A verified traveler
Posted 7 Apr 2024
The hotel and the room was very clean. The staffs were also friendly and accommodating especially the kitchen staff. Their breakfast was amazing too. The area was also perfect for evening walks with variety food to choose from. We had good experience overall. The only issue was that we could hear everything from rooms next door.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Ayush, Thank you for taking the time to share your stay experience with us. We're thrilled to hear that you found our hotel and rooms to be clean and that our hotel associates, especially the kitchen team, were friendly and accommodating. It is also wonderful to know that you enjoyed our breakfast offerings in the morning. Thank you also for your feedback regarding the noise from the neighbouring rooms. Please accept our apologies for any inconvenience this may have caused during your stay. We'll certainly look into ways to address this issue to ensure a more peaceful environment for our guests in the future.Thank you again for sharing your stay experience with us and we hope to see you back again in the near future. Warmest Regards, Sven Remo – General Manager.
by A verified traveler
Posted 5 Mar 2024
I saw rats just around the corner of the property. You have to walk around the corner to get anywhere and the garbage and rats at that corner, scooter taxis, was just dirty. I have stayed at Senz before and the corner was not a problem then but now it is a real health issue.
Comment from Hotel Management
6 Mar 2024 by General Manager, Hotel Management
Dear Cheryl, Thank you for choosing to stay with us and for bringing this matter to our attention. Maintaining cleanliness and hygiene standards is a top priority at our hotel, and we are sorry to hear about the issue you encountered during your visit. While we understand that this particular concern was outside our hotel property, we apologize for any inconvenience it may have caused you. Your feedback is valuable to us, and we will promptly address this issue with the local banjar (village council) to ensure the surrounding Ubud area maintains a clean and pleasant environment. We truly appreciate your loyalty and your concern for the well-being of Ubud. Your review serves as a helpful reminder for the local village of Ubud to take immediate action to improve cleanliness. Thank you once again for choosing to stay at SenS Hotel, and we hope to welcome you back in the future to experience an enhanced stay. Warmest Regards, Sven Remo - General Manager.
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by General Manager, Hotel Management
Dear Duc Quang, Thank you for staying with us at SenS Hotel & Spa - Ubud and thank you for your wonderful 10/10 rating. We hope to see you back again in the near future. Warmest Regards, Sven Remo - General Manager.
by A verified traveler
Posted 9 Jan 2024 on Orbitz
Comment from Hotel Management
29 Jan 2024 by General Manager, Hotel Management
Dear Annapurna, Thank you for staying at SenS Hotel & Spa - Ubud and Thank you for your 5/5 Rating. We Hope to see you back again in the near future. Warmest Regards, Sven Remo - General Manager
by A verified traveler
Posted 7 Jan 2024
I truly enjoyed staying at this hotel. The staff was very friendly and kind. Had my room cleaned daily and the bathroom was always left spotless. The hotel is really well located, lots la great restaurants and spas around it. I also loved the breakfast buffet and express lunch of the hotel’s restaurant. Can’t recommend it more. I will be back!
Comment from Hotel Management
29 Jan 2024 by General Manager, Hotel Management
Dear Angela, Thank you so much for staying with us at SenS Hotel & Spa - Ubud and I am so happy to hear that you've had a great stay and that you are recommending SenS hotel to other Expedia Guest looking for accommodation in Ubud. Thank you again for staying with us and we look forward in Welcoming you back on your next trip to Bali. Warmest Regards, Sven Remo - General manager
by A verified traveler
Fantastic hotel and staff.
Posted 5 Jan 2024 on HotelsThe food was amazing, the best staff we have experienced so far. Close to Ubud centre. Really enjoyed this hotel and would definitely return. 100% recommend.
Comment from Hotel Management
29 Jan 2024 by General Manager, Hotel Management
Dear Luke, Thank you so much for staying with us and we are glad to know that you've had a wonderful stay. We look forward to seeing you back again in the near future. Warmest Regards, Sven Remo - General Manager
by A verified traveler
Posted 3 Jan 2024
Great location in central Ubud. Walking distance to palace, monkey forest, ridge trail and shopping.
Comment from Hotel Management
4 Jan 2024 by General Manager, Hotel Management
Dear Jyothi, Thank you for staying at SenS Hotel & Spa – Ubud and thank you for sharing your stay experience. It's fantastic to hear that the Hotel's great location in central Ubud is very ideal for you, as most key attractions are within walking distance - making it convenient to explore and immerse yourself in the cultural and natural beauty of Ubud. Thank you again for staying with us and we look forward to seeing you back again in the near future. Warmest Regards, Sven Remo – General Manager
by A verified traveler
Posted 30 Dec 2023
Liked the locality of the hotel in relation to the eateries and shops. Enjoyed the Balinese massage at the Spa, Staff were friendly and helpful
Comment from Hotel Management
2 Jan 2024 by General Manager, Hotel Management
Dear Chooi, Thank you for staying with us and thank you for your wonderful review. We are happy to know that you liked the hotel location and appreciate the SenS Hospitality from our hotel associates. Thank you again for your review and we look forward to seeing you back in the near future. Warmest Regards, Sven Remo - General Manager
