Ratings based on 31 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
by A verified traveler
Looks great but lacking little touches.
Posted 17 Mar 2024 on HotelsStaff very friendly and helpful. Position good. Room looked great but lacked essentials. Only 4 coat hangers and no where to store case so had to leave bag on floor. No iron, lights were not bright enough to read and could not be adjusted. Had a lock down when we were there, could not leave apartment so reading was essential. Room was not cleaned on first day, then lockdown, so 2 days when room not cleaned. Water not replaced so had to keep asking and taking bottles to reception. Breakfast was included but restaurant was very poor not what is expected for an upmarket resort.
Comment from Hotel Management
10 Apr 2024 by Gung De, Hotel Management
Dear Mr/s DianneOm swastiastuWarmest Greeting from Kaamala Resort Ubud,,Thank you very much for your valueable time to write feedback to us,, all the kindly noted will bring us to served more better in the futurehave a great day Best RegardsGung De,Resort Manager
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
19 Jan 2024 by Gung De, Hotel Management
Om swastiastu dear Fatemah Warmest greeting from Kaamala Resort Ubud,We would like to say thank you very much for your kind review, and stay with us for your holiday,May you have the time please visit us again in the near future kind regards Gung DeResort manager
by A verified traveler from Aldinga Beach
Posted 6 Dec 2023
Friendly staff, nice comfortable rooms and facilities, lovely pool.
Comment from Hotel Management
8 Dec 2023 by MD Nurhadi, Hotel Management
We are very gratefully to know your recent holiday with us beyond your expectation with our property facilities and the team members service tempting your vacation.Thank you for choosing to stay with us and we do hope those experience will lead you return to us for your next holiday
by A verified traveler
Posted 5 Oct 2023
What a magnificent place to stay! It is very clean and our villa with a pool was just so very beautiful. The staff are so friendly and make you feel so welcome, nothing was too much trouble. The location of the hotel is very good too, it is easy to walk to the shops and local restaurants. We also highly recommend getting the floating breakfast!
Comment from Hotel Management
11 Oct 2023 by MD Nurhadi, Hotel Management
We thank you so much for taking your valuable time to write such as beautifully description following your tempting holidays with us recently and we also hope those experience will lead you return to us for your next holidays
by A verified traveler
Posted 23 Sep 2023 on Hotels
What a beautiful resort. 10/10 recommend. The staff was so courteous & it was a very pleasant stay. I only wish that I’d had more time!
Comment from Hotel Management
24 Sep 2023 by MD Nurhadi, Hotel Management
Thank you for choosing to stay with us on your recent holidays and spending your valuable time to write such as wonderful feedback, we do hope those experience will lead you return to us whenever your holidays plan allow
by A verified traveler
Posted 19 Aug 2023 on Hotels
Comment from Hotel Management
21 Aug 2023 by Made Nurhadi, Hotel Management
Its always pleasure to received your feedback, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We wish this experience will lead you back to us in the near future
by A verified traveler
Posted 16 Jul 2023
Comment from Hotel Management
18 Jul 2023 by Made Nurhadi, Hotel Management
Thank you for choosing to stay with us for your recent holidays, the recognition from our guest is the best reward that we could get and we are most grateful with those reward
by A verified traveler
Posted 15 Jul 2023
Comment from Hotel Management
8 Aug 2023 by Made Nurhadi, Hotel Management
Thank you for choosing to stay with us on your recent holidays and leaving us feedback since that is valuable for us for better service in the days to come
by A verified traveler from LAUDERHILL
Posted 12 Jun 2023
We really wanted to LOVE this property, but it was not for us. However, it might be ideal for others.
To begin, the staff was kind and accommodating, they made sure we had all we needed. We booked a 1-bedroom suite, and though cozy, the interior was very small with limited closet space etc. There were big ants in our toilet, you have to look before squatting. What we hated the most was the constant monkey invasion. We expected to see them since we are close to the Monkey Forest, but not to this extent! We had 6 on our front porch one day that would not leave. At times, they would throw trash from the roof into our pool. We had to call for help to get out twice.
The area around the hotel was very rural - little shops, but nothing exciting. Although many say it is close to Ubud Center, it really wasn't - we had to get a cab. The traffic in Ubud is crazy, I now think that a better solution would be to stay at a property outside of the city.
Comment from Hotel Management
14 Jun 2023 by MD Nurhadi, Hotel Management
It concerns us greatly to read your feedback in regards to your unfortunate experience at our resort recently. Usually we received good comments of our products and services but this time we failed. Please rest assures that we will share this matter to our respective department to ensure that this situation will not happen again in the future.
