Ratings based on 903 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jan 2022
My girlfriend and I booked this trip about a week in advance. We had to drive 12 hours down from Nebraska for a funeral, with two of our dogs. When we booked through Expedia it said there were no additional or surprise fees, which was not true as neither of us saw the pet fee or incidental fee that we had to pay when we checked in. The room had not been cleaned before we arrived, other than the bed thankfully. There were cracks all over the walls, stains on lampshades and the couch. Only one of the two bedside lamps worked as one didn’t have a switch at all. One of the two bathroom lights had no switch at all either and was always on. The bathroom door had no latch, looked like someone kicked it in and then it never got repaired. The bathtub has rust stains all down the front of the tub. The morning of check out my girlfriend found and killed a roach in the room. We had to wait over an hour to check out, after 8 am. We tried calling multiple times and she tried ringing the buzzer, even knocking. Despite the lobby door saying “open 7 am”. After contacting Expedia for help, she was let in and tried to discuss the issues we had. She was called a liar, told we never tried calling or buzzing in, and was yelled at and cussed at by the manager.he went on to say he sold the property and it wasn’t his problem. After asking for a refund or at least our despot back, she was told to “f**k off, you’re not getting anything. Get out of my hotel or I’ll be using your card information”
by A verified traveler
Posted 22 Jan 2022 on Hotels
by A verified traveler
Posted 21 Jan 2022
Room was dirty
by A verified traveler
Posted 18 Jan 2022 on Hotels
No hot water in kitchen bathroom sink or bathtub
by A verified traveler
Posted 16 Jan 2022
by A verified traveler
Posted 12 Jan 2022
Overall my stay was pleasant very quiet. Slept very comfortable. They could do a Lil remodeling of the rooms and bathtub was rusted out.
by A verified traveler
Posted 11 Jan 2022
Nice and clean
by A verified traveler
Posted 11 Jan 2022
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by A verified traveler
Posted 4 Jan 2022 on Hotels
by A verified traveler
Help the stray 🐈
Posted 30 Dec 2021 on HotelsI absolutely loved staying here the dude with the glasses very polite I hate that they sold the property. Now i worry about the stray mom and her 4 kittens what will happen to them wish i could take with me. But if ur reading this and u can help ease go get them kittens are about 8 weeks old.mom is very friendly.
