Ratings based on 802 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Quiet comfortable but most impressive was rge friendly staff
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Martha,Thank you for your kind review! The team at Hampton Inn Tyler is thrilled to hear you enjoyed a quiet and comfortable stay. We're especially glad our friendly team members made a lasting impression. We look forward to welcoming you back!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Manuel, thank you for taking the time to rate your experience with us at Hampton Inn Tyler. We are glad you had an enjoyable stay and hope to welcome you back soon!
by A verified traveler
Posted 30 May 2024
Rooms were not very clean
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Cheyenne, we regret to hear about your experience with the cleanliness of your room. Your feedback is valuable, and we will use it to improve our services. Thank you for sharing your experience.
by A verified traveler
Posted 25 May 2024
We had a good stay. It is as advertised. Some of the side doors don’t work properly, which is a little unsettling but overall was a good stay.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Bryant, thank you for sharing your experience. We're glad you had an overall positive stay. We appreciate you bringing up the concern about the side doors intermittently working and will look into it. Your feedback is valuable, and we hope to see you again.
by A verified traveler from Montgomery
Posted 20 May 2024
Pros: Room was clean and quiet. A/C worked well. Loved the close proximity to shopping.
Cons: Only one hanger in closet. Caulking in bathroom is moldy and needs to be replaced. Bathtub drained very poorly.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Ellen,Thank you for sharing your experience at Hampton Inn Tyler. It's wonderful to hear that you found your room clean and enjoyed the tranquility. We're glad the A/C met your expectations and that our location was convenient for shopping.We appreciate your feedback regarding the closet hanger and bathroom details, and we'll look into these matters to ensure improvements. We hope to have the pleasure of welcoming you back in the future.Best regards,The Hampton Inn Tyler Team
by A verified traveler
Posted 19 May 2024
Staff was not helpful.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Charlene, thank you for taking the time to share your experience. We regret to hear that your interactions with our team members did not meet your expectations. Your feedback is valuable, and we will address it with the intention of improving our service. We hope you enjoyed other aspects of your stay at Hampton Inn Tyler and would love the opportunity to welcome you back.
by A verified traveler
Posted 19 May 2024
Great!
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
Mark, thank you for your feedback! The team at Hampton Inn Tyler is delighted to hear you had a great stay. We look forward to your next visit!
by A verified traveler
Posted 13 May 2024
clean
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Andrew, thank you for your succinct review. The Hampton Inn Tyler values cleanliness and we are thrilled to hear that resonated with you during your stay. Looking forward to your next visit.
by A verified traveler
Posted 10 May 2024
Would stay here again.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Letitia, it's wonderful to hear you'd choose the Hampton Inn Tyler for your future travels. We value your support and look forward to welcoming you back soon.
by A verified traveler
Posted 5 May 2024
Has it all
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Kenneth! We can't wait to see you again soon for another amazing experience at Hampton Inn Tyler. Have a great day!
