Ratings based on 794 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
We had a good stay. It is as advertised. Some of the side doors don’t work properly, which is a little unsettling but overall was a good stay.
Comment from Hotel Management
26 May 2024 by Jerry King, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at Hampton Inn & Suites Tyler South. We are pleased to hear that you had a good stay and that our hotel met your expectations.We apologize for any inconvenience caused by the side doors not working properly. Your comments are very important to us, and we will address this issue promptly to ensure it is resolved for future guests.Thank you for choosing to stay with us. We hope to welcome you back in the future and provide you with an even better experience.
by A verified traveler from Montgomery
Posted 20 May 2024
Pros: Room was clean and quiet. A/C worked well. Loved the close proximity to shopping.
Cons: Only one hanger in closet. Caulking in bathroom is moldy and needs to be replaced. Bathtub drained very poorly.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Ellen,Thank you for sharing your experience at Hampton Inn Tyler. It's wonderful to hear that you found your room clean and enjoyed the tranquility. We're glad the A/C met your expectations and that our location was convenient for shopping.We appreciate your feedback regarding the closet hanger and bathroom details, and we'll look into these matters to ensure improvements. We hope to have the pleasure of welcoming you back in the future.Best regards,The Hampton Inn Tyler Team
by A verified traveler
Posted 19 May 2024
Staff was not helpful.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Charlene, thank you for taking the time to share your experience. We regret to hear that your interactions with our team members did not meet your expectations. Your feedback is valuable, and we will address it with the intention of improving our service. We hope you enjoyed other aspects of your stay at Hampton Inn Tyler and would love the opportunity to welcome you back.
by A verified traveler
Posted 19 May 2024
Great!
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
Mark, thank you for your feedback! The team at Hampton Inn Tyler is delighted to hear you had a great stay. We look forward to your next visit!
by A verified traveler
Posted 13 May 2024
clean
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Andrew, thank you for your succinct review. The Hampton Inn Tyler values cleanliness and we are thrilled to hear that resonated with you during your stay. Looking forward to your next visit.
by A verified traveler
Posted 10 May 2024
Would stay here again.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Letitia, it's wonderful to hear you'd choose the Hampton Inn Tyler for your future travels. We value your support and look forward to welcoming you back soon.
by A verified traveler
Posted 5 May 2024
Has it all
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Kenneth! We can't wait to see you again soon for another amazing experience at Hampton Inn Tyler. Have a great day!
by A verified traveler
Posted 4 May 2024
Broken bathroom door doesn’t move
Broken usb ports
Plugs in table front don’t work
Clock and table are unplugged and outlet is blocked so it can’t be plugged in
No working accessible outlet near the bed
Toilet paper holder is broken
Curtain is stained
Vending machine is not plugged in
Microwave has no glass tray and the inside is coated in sticky greasy substance
Can’t access closet, iron, or luggage rack because it’s behind the broken bathroom door.
Comment from Hotel Management
5 May 2024 by Customer Service, Hotel Management
Madeline, we regret hearing about the issues you experienced in your room. It's disappointing that you found certain facilities not up to standard and inoperative. We also understand your comment regarding maintenance and cleanliness. We always aim to deliver a seamless stay and it seems we fell short in this instance. Your detailed remarks will assist us in making improvements moving forward. Thank you for your feedback.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Tim, thank you for your excellent rating of the Hampton Inn Tyler! We're thrilled to know you had a great stay and appreciate your feedback. We're looking forward to welcoming you back on your next visit.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
18 May 2024 by Customer Service, Hotel Management
Thank you for taking the time to share your review with us, Jw!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hampton Inn Tyler. Thank you and have a wonderful day!
