Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Great service - nice area
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Lisa, thank you for the great review of Hilton Garden Inn Twin Falls. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. We look forward to welcoming you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler
Posted 24 May 2024
Nice place. Friendly people.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Dear Valerie,We're thrilled you enjoyed your stay! Our team takes pride in creating a welcoming atmosphere. From check-in to check-out, we strive to make every interaction memorable. Your kind words about our friendly staff truly mean a lot to us. Thank you for highlighting our dedication to guest satisfaction. We can't wait to welcome you back for another exceptional experience!Thank you for choosing to stay with us, Chris BlomGeneral Manager208-733-8500
by A verified traveler
Posted 17 May 2024
Wonderful stay. Quick checkin, nice bar and front desk staff. Very comfortable bed
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Dear Lori,Thank you for writing a review of your recent visit. We are thrilled you enjoyed your stay, and your comments were wonderful to read. We are delighted you were impressed with the quality of our service and accommodations. We work hard to ensure our guests leave happy, and we are grateful for your recognition of our dedication! We hope you will make Hilton Garden Inn Twin Falls your home away from home whenever your travels bring you to our area.Thank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler
Posted 5 May 2024
Cleanliness
Comment from Hotel Management
7 May 2024 by GM, Hotel Management
Brenna, on behalf of all us here at Hilton Garden Inn Twin Falls, we enjoyed your kind comments about our fresh and clean accommodations. Thank you for sharing your review with other travelers, and we hope you will revisit the next time you visit Twin Falls!Thank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 28 Apr 2024
Friendly staff. Room was clean but basic. Restaurant wasn’t available. Cook shortage. Understandable but would have been nice to know ahead of time.
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Brooke, we appreciate your wonderful comments about our friendly service and fresh accommodations. However, we regret that your stay was anything less than exceptional due to the closure of our restaurant. We apologize for the inconvenience this caused and hope you will give us another opportunity to provide you with a better experience. Thank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler
Posted 13 Apr 2024
Nice room, personable staff. Very close to dining.
Comment from Hotel Management
15 Apr 2024 by GM, Hotel Management
Christie, thank you for the great review of Hilton Garden Inn Twin Falls. We are delighted to read about your stay and how much you enjoyed our friendly hospitality and convenient location. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our efforts. We look forward to welcoming you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler
Posted 13 Apr 2024
This place is amazing. I booked through Expedia and booked a king room. Once I checked in I was never told they didn’t have any king rooms. So when we got us to the room it was two queens. A little disappointing but other than that this place is very nice and clean.
Comment from Hotel Management
13 Apr 2024 by Manager, Hotel Management
Dear Alyssa,Thank you for sharing your feedback about your recent stay. While we are pleased to learn how much you enjoyed your overall stay, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the areaThank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler from SAMMAMISH
Posted 9 Apr 2024
Thx
Comment from Hotel Management
9 Apr 2024 by HGI Twin Falls, Hotel Management
Thank you! Hope to see you again soon:)
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Ellen, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back to the Hilton Garden Inn Twin Falls again soon!Best Regards, Chris BlomGeneral Manager
