Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Cleanliness
Comment from Hotel Management
7 May 2024 by GM, Hotel Management
Brenna, on behalf of all us here at Hilton Garden Inn Twin Falls, we enjoyed your kind comments about our fresh and clean accommodations. Thank you for sharing your review with other travelers, and we hope you will revisit the next time you visit Twin Falls!Thank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 28 Apr 2024
Friendly staff. Room was clean but basic. Restaurant wasn’t available. Cook shortage. Understandable but would have been nice to know ahead of time.
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Brooke, we appreciate your wonderful comments about our friendly service and fresh accommodations. However, we regret that your stay was anything less than exceptional due to the closure of our restaurant. We apologize for the inconvenience this caused and hope you will give us another opportunity to provide you with a better experience. Thank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler
Posted 13 Apr 2024
Nice room, personable staff. Very close to dining.
Comment from Hotel Management
15 Apr 2024 by GM, Hotel Management
Christie, thank you for the great review of Hilton Garden Inn Twin Falls. We are delighted to read about your stay and how much you enjoyed our friendly hospitality and convenient location. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our efforts. We look forward to welcoming you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler
Posted 13 Apr 2024
This place is amazing. I booked through Expedia and booked a king room. Once I checked in I was never told they didn’t have any king rooms. So when we got us to the room it was two queens. A little disappointing but other than that this place is very nice and clean.
Comment from Hotel Management
13 Apr 2024 by Manager, Hotel Management
Dear Alyssa,Thank you for sharing your feedback about your recent stay. While we are pleased to learn how much you enjoyed your overall stay, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the areaThank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler from SAMMAMISH
Posted 9 Apr 2024
Thx
Comment from Hotel Management
9 Apr 2024 by HGI Twin Falls, Hotel Management
Thank you! Hope to see you again soon:)
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Ellen, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back to the Hilton Garden Inn Twin Falls again soon!Best Regards, Chris BlomGeneral Manager
by A verified traveler
Posted 6 Apr 2024
It’s a nice enough room and pretty lobby with good amenities. The water pressure is terrible and it feels worn. The bed is fairly soft but the room is small. Glad we are only here one night.
Comment from Hotel Management
6 Apr 2024 by Manager, Hotel Management
Dear Amy,Thank you for reviewing our hotel. We are pleased that your visit was enjoyable overall; however, we regret that our accommodations did not meet all of your expectations. Please accept our apologies for any inconvenience you faced due to the water pressure and the size of your room. We deeply regret that these matters impacted your stay, and we assure you your feedback will be addressed. We hope you will give us another chance to welcome you back in the near future.Thank you for choosing to stay with us, Chris BlomGeneral Manager
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
31 Mar 2024 by GM, Hotel Management
Lacey, thank you so much for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!In hospitality, Chris BlomGeneral Manager
by A verified traveler
Posted 27 Mar 2024
The front desk and restaurant staff were extremely nice. They were friendly welcoming and a delight to talk to.
Comment from Hotel Management
28 Mar 2024 by GM, Hotel Management
Steven, thank you for the great review of Hilton Garden Inn Twin Falls. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. We look forward to welcoming you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager
