Ratings based on 111 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2023 on Wotif
Stayed in the new Duranbah cabins - extremely clean and spacious for 6 people (would struggle with 8) but missing some amentities which would have bettered the experience!
- clock
- paper towels/tissue box
- salt and pepper rather than hundreds of biscuits!
- full length mirror
- tables fit 8 people however couch/living space barely fits 4
park activities were fantastic and would recommend for families!
Comment from Hotel Management
28 Nov 2023 by Chris Clark, Hotel Management
Thank you Charlotte, it's fantastic to hear you enjoyed your time with us. Thanks for the feedback about the paper towel, tissues and salt and pepper, we will definitely take it onboard.
by A verified traveler
Posted 6 Nov 2023
Comment from Hotel Management
28 Nov 2023 by Chris Clark, Hotel Management
Thank you Jason! Please come back and see us again soon
by A verified traveler
Posted 27 Aug 2023 on Hotels
by A verified traveler
Posted 24 Jun 2022 on Wotif
We absolutely recommend this place to families! We came with our children ages 1 and 4 and they had the best time! Plenty to do with the kids and the cabins were spacious and relaxing!
by A verified traveler
Posted 6 Nov 2021 on Wotif
Lovely grounds - - great for kids. Staff very friendly. We stayed in a Cabarita Villa. Bed very uncomfortable .-kitchen area way too small even for 2 let alone 5. Great for caravaners, Villlas over priced.
Comment from Hotel Management
17 Mar 2022 by Park Manager, Hotel Management
Thanks for taking the time to comment Lyn. We appreciate your feedback.
by A verified traveler
Posted 8 Feb 2021 on Wotif
Kids loved the park and facilities, nice and quiet but lots to do. Staff were very friendly and lots of nice touches like arrival gift.
Comment from Hotel Management
11 Feb 2021 by BIG4Tweed, Hotel Management
Thanks for the great feedback! We're so pleased to hear that you and your family had such a wonderful stay! We hope to see you again soon.
by A verified traveler
Posted 7 Feb 2021 on Wotif
The property was very pleasant, however the staff member working on Sunday morning was rude and arrogant and needs to brush up on her phone manner, she was not prepared to assist in anyway, we were offered an extended nights stay by email , and when we asked to extend over night, we were told it was not possible that we had to check out and pay an additional $60 for late check out. Also there was guests there who were swearing and very noisy into the early hours of the morning and no-one who you could report this to the phone rang out with no diverted number to contact.
Comment from Hotel Management
11 Feb 2021 by BIG4Tweed, Hotel Management
Hi there,
Thank you for taking the time to provide your feedback following your recent stay with us.
I'm terribly sorry to hear that our high standards of service were not met during your stay and that we failed to assist you in your request to extend. This is most disappointing to read. Please be assured that we are addressing this with our entire reception team to ensure that it does not happen again.
I'm sorry to hear that you also had issues with noise from fellow guests. We do have an after hours number listed on the gate code hand out. Was this the number you tried to ring, or our reception number?
Once again I do apologise for the issues experienced during your stay and I appreciate the feedback.
Warm regards,
Julia
by A verified traveler
Posted 12 Sep 2020 on Hotels
Great position in Tweed Heads, close to the river for morning walks as well as five minutes into the heart of Tweed Heads. We enjoyed our first visit to Tweed Heads and the Big 4 made everything easily accessible.
Comment from Hotel Management
17 Mar 2022 by Park Manager, Hotel Management
Thanks so much for your comments Christine
by A verified traveler from Coffs Harbour
Posted 20 Jun 2020 on Wotif
The Kids had a fantastic few days! Cheap hire for additional extras, easy to get around and friendly staff. They were happy to allow a late check out and we happily took it :)
We had a Successful family holiday due to a family friendly location
by A verified traveler
Posted 2 Mar 2020 on Wotif
No plug for a spa bath and needs a good clean of the patio but otherwise great.
Comment from Hotel Management
3 Mar 2020 by Leisa, Hotel Management
Thanks so much for your 5 out of 5 on your recent stay. It was disappointing to hear you didn't have a plug for the spa, our apologies, that should of definitely been noticed when cleaning and replaced. We hope to see you again.
