Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nevada
Posted 6 Jun 2024
Pros:
Friendly, helpful staff
Convenient location - easy to get to campus and to restaurants
Cons:
Thin walls - lots of noise from neighbors slamming doors late at night and early in the morning plus someone playing loud music on their phone as they walked down the hall
No coffee maker, cups, or ice bucket in room (front desk did give me an ice bucket)
Not many breakfast selections
Wheel on luggage cart fell off while we were using it
Carpet in room needed to be cleaned
This was ok for this stay but we're unlikely to stay here again.
Comment from Hotel Management
6 Jun 2024 by Tuscaloosa Microtel Team, Hotel Management
Thank you for taking the time to provide detailed feedback about your recent stay with us. We are glad to hear that you found our staff friendly and helpful and that our location was convenient for your needs.However, we deeply regret that several aspects of your stay did not meet your expectations. We apologize for the noise disturbances you experienced due to the thin walls and the inconvenience caused by the lack of certain amenities in your room. Please note that ice buckets and coffee makers are available upon request, and cups are provided in the lobby.We are currently undergoing renovations to replace all carpet in rooms with LVT flooring, which we believe will significantly enhance the cleanliness and overall guest experience. We also maintain a brand standard continental breakfast, but if guests desire a more hearty breakfast, our staff is always happy to recommend local eateries.We also apologize for the issue with the luggage cart and will ensure that it is addressed immediately. Your feedback is invaluable as it helps us identify areas for improvement. We are sorry to hear that you are unlikely to stay with us again, but we hope you will consider giving us another chance to provide a better experience in the future.Thank you once again for your feedback.Warm regards,Tuscaloosa Microtel
by A verified traveler
Posted 4 Jun 2024
The staff was great and super nice. Our room had mold all up along the bathroom wall. I did notify the front desk and was moved into a different room. Overall, it was an okay experience.
Comment from Hotel Management
6 Jun 2024 by Tuscaloosa Microtel Team, Hotel Management
Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff great and super nice. Your kind words about our team are much appreciated.However, we deeply regret the inconvenience you experienced due to the mold in your bathroom. This is not the standard of cleanliness we strive to maintain, and we are sorry for the oversight. We are glad our front desk was able to promptly move you to a different room.Your feedback is important as it helps us identify areas for improvement. We will address the mold issue with our housekeeping team to ensure it does not occur in the future.Thank you again for your review. We hope you will consider staying with us again, giving us another opportunity to provide you with a better experience.Warm regards,Tuscaloosa Microtel
by A verified traveler
Posted 31 May 2024
Convenience to shopping and dining.
Comment from Hotel Management
6 Jun 2024 by Tuscaloosa Microtel Team, Hotel Management
Thank you for sharing your feedback with us. We are delighted to hear that you found our location convenient for shopping and dining.Your satisfaction is important to us, and we're glad that our hotel's proximity to shopping and dining options added value to your stay.If there are any other aspects of your experience that stood out to you or areas where you believe we can improve, please feel free to share. Your feedback helps us ensure that we meet and exceed our guests' expectations.We look forward to welcoming you back to Microtel Inn & Suites for another great experience.Warm regards,Tuscaloosa Microtel
by A verified traveler
Posted 26 May 2024
I've stayed at this hotel 2 times prior and everything was good. This time there were no tissues, the shower curtain had mold, the shower was dirty with water stains, and the room was hot upon entering. If these things were fixed it would have been the perfect stay.
Comment from Hotel Management
6 Jun 2024 by Tuscaloosa Microtel Team, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay.It's disappointing to hear that your experience this time did not meet the standards of your previous stays. Please rest assured that we take your feedback seriously, and we are actively addressing the concerns you raised.We apologize for the absence of tissues in your room and for the cleanliness issues you encountered, including the mold on the shower curtain and water stains in the shower. This is certainly not the level of cleanliness we aim to provide, and we are taking immediate steps to rectify these issues and ensure they do not occur in the future.Additionally, we apologize for the discomfort caused by the room being hot upon your arrival. We will review our room preparation procedures to ensure that rooms are at a comfortable temperature for our guests' arrival.We appreciate your loyalty as a returning guest, and we regret that your recent experience fell short of your expectations. We hope you will give us another opportunity to provide you with the excellent stay you deserve. If you choose to stay with us again, please do not hesitate to reach out to our front desk team immediately if you encounter any issues. We are here to ensure that your stay is comfortable and enjoyable.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and regain your trust in our hotel.Warm regards,Tuscaloosa Microtel
by A verified traveler
Posted 25 May 2024
Staff was very nice, great location, close to stores and restaurants. Really clean, no bugs, nice breakfast in the morning! Overall, great stay and will be back!
Comment from Hotel Management
26 May 2024 by Tuscaloosa Microtel Team, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience during your stay with us.It’s fantastic to know that you found our staff very nice, appreciated our great location near stores and restaurants, and enjoyed the cleanliness and bug-free environment of our hotel. We're also glad that you enjoyed the breakfast offerings.Your kind words are incredibly encouraging for our entire team, and we are delighted to hear that you had an overall great stay. We look forward to welcoming you back to Microtel Inn & Suites in the future for another enjoyable visit.Warmest regards,Microtel Tuscaloosa
by A verified traveler
Posted 22 May 2024
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Comment from Hotel Management
23 May 2024 by Tuscaloosa Microtel Team, Hotel Management
Thank you so much for your perfect rating! We are delighted to hear that you had an excellent experience during your stay with us.Your positive feedback is incredibly encouraging for our entire team. We strive to provide exceptional service and amenities to all our guests, and it’s wonderful to know that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another outstanding visit in the future.Warmest regards,Tuscaloosa Microtel
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
23 May 2024 by Tuscaloosa Microtel Team, Hotel Management
Thank you for taking the time to leave us a review. We are pleased to hear that you had an enjoyable stay and rated us 4 out of 5! It's great to know that we were able to meet most of your expectations.Your feedback is important to us as we continually strive to improve our services and provide an exceptional experience for all our guests. If there are any specific areas where you think we can enhance your experience further, we would love to hear your suggestions.We look forward to welcoming you back in the future and aim to make your next stay even more enjoyable.Warm regards,Tuscaloosa Microtel
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
23 May 2024 by Tuscaloosa Microtel Team, Hotel Management
Thank you for taking the time to leave us a review. We are pleased to hear that you had an enjoyable stay and rated us 4 out of 5! It's great to know that we were able to meet most of your expectations.Your feedback is important to us as we continually strive to improve our services and provide an exceptional experience for all our guests. If there are any specific areas where you think we can enhance your experience further, we would love to hear your suggestions.We look forward to welcoming you back in the future and aim to make your next stay even more enjoyable.Warm regards,Tuscaloosa Microtel
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
26 May 2024 by Tuscaloosa Microtel Team, Hotel Management
Thank you for taking the time to leave us a review and for giving us a 4 out of 5 rating! We are pleased to hear that you had an enjoyable stay with us.Your feedback is important to us, and we're glad to know that we met most of your expectations. If there are specific areas where you believe we can enhance your experience further, we would greatly appreciate your suggestions. Your insights help us to better understand our guests' needs and make necessary improvements.We look forward to welcoming you back to Microtel Inn & Suites in the future and aim to make your next stay even more enjoyable.Warm regards,Tuscaloosa Microtel
by A verified traveler
Posted 3 May 2024
Great staff! Super helpful and friendly!
Comment from Hotel Management
3 May 2024 by Tuscaloosa Microtel Team, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our staff during your recent stay.Providing exceptional service and ensuring our guests feel welcome and valued is our top priority, so it's incredibly rewarding to hear that our team was able to make your stay memorable. We take pride in our staff's helpfulness and friendliness, and we're delighted that they exceeded your expectations.Your kind words mean a lot to us, and we'll be sure to share your compliments with our team. It's feedback like yours that inspires us to continue delivering outstanding service to all our guests.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Tuscaloosa Microtel
