Ratings based on 988 Verified Reviews
2.1 Room cleanliness
2.8 Service & staff
2.4 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
I recently stayed at this property and had an extremely disappointing experience. The entire place was dirty and unlivable. There was no elevator, which meant I had to carry my luggage up multiple flights of stairs.
The room itself was in terrible condition. The floors were unswept, and there were uncovered plugs with live wires showing, posing a serious safety hazard. The stove was filthy, and the bathroom was stained and disgusting. Overall, this property was far below acceptable standards. I strongly recommend avoiding this hotel.
by A verified traveler
Posted 23 Jun 2024
Due to a problem with the airline, we missed our connecting flight to Anchorage. This happened 9 hours prior to our booking, so we could not comply with the 24 hour booking policy. The hotel was not understanding of this being out of our control and refused to issue any type of refund.
Comment from Hotel Management
23 Jun 2024 by Manager, Hotel Management
Hello Doris,We're sorry to hear about the challenges you faced with your travel plans. Our policies are in place to ensure fairness to all guests. For any concerns with your booking, we recommend reaching out to our management team directly for further assistance. Thank you for sharing your feedback with us.
by A verified traveler from Gig Harbor
Posted 22 Jun 2024
The whole building smelled bad and the room was even worse. It looks as though they may be doing some upgrades because the hallway was filled with furniture. WIFI did not work.To get the TV to work, the lamp on the desk needed to be unplugged.
Comment from Hotel Management
23 Jun 2024 by J, Hotel Management
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel.
by A verified traveler
Posted 22 Jun 2024
Half hotel burnt down, parking lot and entry dirty. Really terrible conditions. Noisy above room till late at night.
Comment from Hotel Management
23 Jun 2024 by J, Hotel Management
Thank you for staying with us and your feedback helps us to make a better hotel.
by A verified traveler
Posted 22 Jun 2024
This hotel caught on fire a couple years ago and has not been fixed. The building you stay in is attached to and behind the building that caught fire. The whole hotel reeks of cigarettes even though it is a non smoking hotel. The room was dirty and also reeked of cigarettes. Drug addicts live in the parking lot and roam through it day and night.
Comment from Hotel Management
23 Jun 2024 by J, Hotel Management
I am sorry that hotel did not meet your expectations and thank you for your feedback .
by A verified traveler
Posted 22 Jun 2024
We could not stay in the hotel and requested a FULL REFUND immediately as we walked into the rooms. The rooms were unclean, and the bathrooms had hair and residue of what looked like excrement. When we brought the owners to show them the conditions of the rooms, they shrugged and said they could issue a refund. We have not received the refund yet.
Comment from Hotel Management
23 Jun 2024 by J, Hotel Management
I am sorry that hotel did not meet your expectations and we will investigate it.
by A verified traveler from Bayard
Posted 21 Jun 2024
main section of the hotel was closed because of a fire that appeared to have happened a long time ago. The was in disrepair. The doors had panels that separated, walls had exposed patch work, grounds were unkept, no working elevator. The hallway carpet were dirty it was not ready for customers.
Comment from Hotel Management
22 Jun 2024 by J, Hotel Management
I am sorry that one of the buildings got fired we are operating the hotel with 60 units fine building and your feedback helps us to make a better hotel.
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
22 Jun 2024 by J, Hotel Management
Have a nice trip.
by A verified traveler
Posted 20 Jun 2024
Great view.
Comment from Hotel Management
20 Jun 2024 by j, Hotel Management
Thank you for staying with us. Have a nice trip.
by A verified traveler
Posted 20 Jun 2024
What they presented about room, etc via expedia was false. They have burned hotel room building next to our building. I have all photos what are truth about eoom, property, etc. I asked for room with kitchen. They have a broken refrigerator, no plates, etc for us to use.. so many homeless people are around this property. AC isnt working very well. Rokm has patches, holes, very dirty floor, torn and gaps flooring, and laundry isnt available because their staff is using them to waah towels/sheets.. The room truly is run down condition.
Comment from Hotel Management
22 Jun 2024 by Manager, Hotel Management
Hello Lisa,We apologize for the inconveniences you encountered during your stay. Guest feedback is valuable to us, and we encourage you to contact hotel management directly to address your concerns and provide any evidence or photos you have. Your experience will assist us in improving our services for future guests.
