Ratings based on 993 Verified Reviews
2.1 Room cleanliness
2.8 Service & staff
2.3 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Room above up all night thumping on floor 2:am-on..!
No elevator for upper floors. Baggage was delivered to room. Thank you!
by A verified traveler
Posted 22 May 2024
Our driver was friendly. Overall the facility and blood stained sheets is why we have this hotel its ratings. Also, how can you have guest on the third floor with no elevator for their luggage. Outside the hotel was many homeless encampments.
Comment from Hotel Management
22 May 2024 by j, Hotel Management
I am sorry that hotel did not meet your expectations and your feedback helps us to improve the hotel.
by A verified traveler
Posted 21 May 2024
Mal entretenu vieillot
Comment from Hotel Management
22 May 2024 by j, Hotel Management
Thank you for staying with us and have a nice trip.
by A verified traveler
Posted 21 May 2024
I did not stay here and wasted the money for 3 rooms. Driving up it was disgusting with windows missing and extremely dirty. I didn’t even want to go in. I am very disappointed that Expedia even offers this as an option. I could not get my money back.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Tyler, We apologize for the disappointing experience you had. Your feedback is valuable and will be shared with the team for improvement. For any further assistance regarding your refund, please reach out to Expedia directly.
by A verified traveler
Posted 20 May 2024
The place was the dirtiest room I have ever seen, halls were filthy, it was disgusting.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Laurie, We apologize for any inconvenience you may have experienced. Your feedback is valuable for us to improve our services. Please reach out to management directly so they can address your concerns thoroughly. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 19 May 2024
This property wasn’t what it appeared to be in photos. It was so uncomfortable for us to stay here, in fact, that we’re asking for a refund for our one-night stay.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Donnelly, We're sorry to hear about your experience. Our team strives to meet guest expectations and any concerns are duly noted for improvement purposes. Should you wish to discuss this further, feel free to reach out to our management team.
by A verified traveler
Posted 18 May 2024
This is the worst Hotel stay I have experienced in over 30 years of traveling. The attached building was closed to a fire, it was a sewage smell when walked into the building, the carpet in the common areas is filthy, no elevator , and it felt unsafe . This property needs to be removed from the Expedia program list because it seems to be a property that is in serious need of cleaning and updating.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Rowan, We regret to hear about your experience and appreciate your feedback. Our team is continuously working to address any maintenance and cleanliness issues promptly. Guest safety and comfort are our top priorities. For further concerns about your stay, we recommend reaching out to our management team directly.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Jill,We are sorry to hear that your experience did not meet expectations. Please reach out to us with any feedback you may have so we can address your concerns.
by A verified traveler
Posted 15 May 2024
Upon arrival at the hotel saw that there had bn a fire and the main building was due to be demolished. The fire was three years ago
The hotel is very tired and needs a total remake or needs to be demolished longvwith the main building. I took photos and videos
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Santa Tim, We appreciate your feedback and regret to hear about your experience. Rest assured that the necessary measures will be taken to address your concerns. Thank you for bringing this to our attention, and we will share your comments with the appropriate team for further review.
by A verified traveler
Posted 14 May 2024
I booked this hotel online. I was coming into town for an emergency to see my father in the hospital. I contacted the hotel and let them know I would be checking in late because of my flight. When I pulled up to the hotel at 1 o’clock in the morning, I had to drive around to the back. The whole front of the hotel looks like a burned up building missing windows, etc. When I drive around to the back, it’s very dark. There’s Three lights on the outside of the building that were flickering likely were about ready to burn out. It looked dirty, dark, not lit up. It looks scary. It took about five minutes to figure out where the door was to check in. Which ended up being not well lit and I would have to walk through dark areas of parked vehicles and a shuttle van to get to it. Parked right up next to the wall where the reception window was. There was a guy walking around outside smoking a cigarette that appeared from the shadow between the van and a truck. It looks very scary. I was with my mother who refused to stay there. We had to find another hotel in the middle of the night. The picture in the ad looked absolutely nothing like the hotel. When I called the next day to get a refund The person told me the reason the hotel looked like that is because they had a fire three years ago. So the hotel had not been repaired. It seriously looked like a scary seedy motel in a bad movie. They told me I would have to contact Expedia to get the refund. I have not gotten my refund.
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Sheila, We are sorry to hear about your experience and appreciate you bringing it to our attention. For any compensation related inquiries, we recommend reaching out to Expedia directly, as they handle booking details and refunds. We value all guest feedback and will take your comments into consideration for future improvements.
