Ratings based on 995 Verified Reviews
2.1 Room cleanliness
2.8 Service & staff
2.3 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Absolutely flea bag hotel. The picture on their advertising is a building that burned down a year ago. The burned building is still sitting there, gated off but full of homeless people.
The building that's left is an annex in the back. The hallway smells like a mixture of mold and vomit. The rooms are terrible. The laminate on the floor is literally held down with packing tape. There are holes in the walls, the stove was filthy and it looks like someone attacked the fridge with a knife.
It's a 3 story building with no elevator. The parking lot is trashed, has obvious druggies running around and has spray paint tags all over the place.
We were woken up at 1am by what sounded like police at the door. Looked through peephole and it was some random huge dude. He said "There's a guy that owes me money, I guess this isn't his room" and walked on down the hall. Where the hell are the outer door locks or security or at least the front desk guy?
The only good part was the free shuttle to the airport so we could get out of this building.
Comment from Hotel Management
26 May 2024 by j, Hotel Management
I am sorry to hear that is not truth at all. Have a nice day.
by A verified traveler
Posted 24 May 2024
This hotel is unclean and in need of renovation.
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Stephen,We appreciate your feedback and apologize for falling short of your expectations. Our team continuously works to maintain high standards of cleanliness and comfort for our guests. Your comments will be shared with the management for further consideration. Thank you for bringing this to our attention.
by A verified traveler
Posted 23 May 2024
Room above up all night thumping on floor 2:am-on..!
No elevator for upper floors. Baggage was delivered to room. Thank you!
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Gary, We are sorry to hear about the noise disturbance during your stay. We appreciate your feedback and are glad to hear that you found our baggage delivery service satisfactory. If you have any further concerns, please do not hesitate to contact our management team for assistance.
by A verified traveler
Posted 22 May 2024
Our driver was friendly. Overall the facility and blood stained sheets is why we have this hotel its ratings. Also, how can you have guest on the third floor with no elevator for their luggage. Outside the hotel was many homeless encampments.
Comment from Hotel Management
22 May 2024 by j, Hotel Management
I am sorry that hotel did not meet your expectations and your feedback helps us to improve the hotel.
by A verified traveler
Posted 21 May 2024
Mal entretenu vieillot
Comment from Hotel Management
22 May 2024 by j, Hotel Management
Thank you for staying with us and have a nice trip.
by A verified traveler
Posted 21 May 2024
I did not stay here and wasted the money for 3 rooms. Driving up it was disgusting with windows missing and extremely dirty. I didn’t even want to go in. I am very disappointed that Expedia even offers this as an option. I could not get my money back.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Tyler, We apologize for the disappointing experience you had. Your feedback is valuable and will be shared with the team for improvement. For any further assistance regarding your refund, please reach out to Expedia directly.
by A verified traveler
Posted 20 May 2024
The place was the dirtiest room I have ever seen, halls were filthy, it was disgusting.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Laurie, We apologize for any inconvenience you may have experienced. Your feedback is valuable for us to improve our services. Please reach out to management directly so they can address your concerns thoroughly. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 19 May 2024
This property wasn’t what it appeared to be in photos. It was so uncomfortable for us to stay here, in fact, that we’re asking for a refund for our one-night stay.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Donnelly, We're sorry to hear about your experience. Our team strives to meet guest expectations and any concerns are duly noted for improvement purposes. Should you wish to discuss this further, feel free to reach out to our management team.
by A verified traveler
Posted 18 May 2024
This is the worst Hotel stay I have experienced in over 30 years of traveling. The attached building was closed to a fire, it was a sewage smell when walked into the building, the carpet in the common areas is filthy, no elevator , and it felt unsafe . This property needs to be removed from the Expedia program list because it seems to be a property that is in serious need of cleaning and updating.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Rowan, We regret to hear about your experience and appreciate your feedback. Our team is continuously working to address any maintenance and cleanliness issues promptly. Guest safety and comfort are our top priorities. For further concerns about your stay, we recommend reaching out to our management team directly.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Jill,We are sorry to hear that your experience did not meet expectations. Please reach out to us with any feedback you may have so we can address your concerns.
