Ratings based on 352 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
Posted 27 May 2024
Great lounge
by A verified traveler
Posted 24 May 2024
Wonderful hotel! This great hotel combines old world charm with boutique hotel ambience and standards. The staff are welcoming; breakfast very good (and included in the room rate as standard); rooms are well furnished and bathrooms modern traditional; bed very comfortable. Location is perfect for Turin!
by A verified traveler
Posted 15 May 2024
The property is lovely and the lounge area is cozy and inviting. The room was cozy and comfortable.
The staff at the hotel were welcoming and warm.
This was a home away from home.
Thank you!
Comment from Hotel Management
18 May 2024 by bruna, Hotel Management
Thank you for your stay in our Hotel.Kind regards.Bruna Chiarle
by A verified traveler
Posted 4 May 2024
Great reception area and professional support staff. Delicious breakfast options. Great location.
Comment from Hotel Management
11 May 2024 by Bruna, Hotel Management
Thank you, thank you.Kind regards.Bruna Chiarle
by A verified traveler
Posted 5 Apr 2024
It's definitely a cosmopolitan hotel; I heard at least 5 different languages spoken among the guests while we were there. Turin itself is beautiful and this hotel is a wonderful place to stay if you like a classic place filled with antiques. Overall, I would stay here again in a heartbeat. But, there were good and some not-so-good things.
The good:
The common areas are charming. The garden is beautiful and so is the outdoor patio with lots of cozy seating.
What really makes this place worth it is the spa and the breakfast. The spa staff was above and beyond helpful.
The staff in general were very professional, friendly, and welcoming. They speak multiple languages very well and it was helpful when I could switch from Italian to English as I'm still in the beginner stages of speaking Italian.
The not-so-good:
The heat was turned all the way up and it was suffocating in our suite. I had to sleep with the balcony doors open and woke up to mosquito bites. In addition, I requested the option to reserve online and pay in person and that request was not honored. It significantly complicated my situation and I was not pleased at all.
It would have been nice to find staff during the breakfast hours to request something other than drip coffee and tea. The staff was nowhere to be seen and they did not make themselves visible while we were dining (around 7:40 am).
Some things are a bit dated and could use some refurbishing (like the ancient elevator).
Comment from Hotel Management
6 Apr 2024 by bruna, Hotel Management
Thank you for your appreciation and considerations.Kind regards.Bruna Chiarle
by A verified traveler
Posted 31 Mar 2024
Great
Comment from Hotel Management
1 Apr 2024 by Bruna, Hotel Management
Thank you so much for your stay.Kind regards.Bruna Chiarle
by A verified traveler
Posted 30 Mar 2024
everything is perfect.
Comment from Hotel Management
1 Apr 2024 by bruna, Hotel Management
Thank you so much for your feedback.Kins regards.Bruna Chiarle
by A verified traveler
Posted 11 Mar 2024
Lovely hotel. Staff extremely friendly and efficient. A very comfortable sitting-room area where you can relax and read. I enjoyed staying there very much and would highly recommend it.
Comment from Hotel Management
1 Apr 2024 by Bruna, Hotel Management
Thank you for your kindness.Best regards.Bruna Chiarle
by A verified traveler
Posted 25 Feb 2024
Great hotel, good location and the staff were really good too. Will be back!
Comment from Hotel Management
11 Mar 2024 by Bruna, Hotel Management
Really kind of you.Best regards.Bruna Chiarle
