Ratings based on 356 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2023
Room (4 beds) was big enough to spend even more than one night. Very tidy and in good condition. Breakfast was great and they offered a nice assortment of gluten free food for people with coeliac disease. Very kind staff.
by A verified traveler
Very Nice & Ideal for Train Station Proximity
Posted 31 Aug 2023 on HotelsWe chose the hotel for the location close to the train station. Very nice property, spacious room, clean, helpful staff.
by A verified traveler
Posted 12 Aug 2023 on Hotels
by A verified traveler
Posted 11 Aug 2023
Surprised at how clean and nice it was.
by A verified traveler
Posted 25 Jun 2023
We liked the room a lot. Very spacious.
by A verified traveler
Posted 24 Jun 2023 on Hotels
by A verified traveler
Posted 19 Jun 2023
by A verified traveler
Terrible service – unresponsive to guests
Posted 16 Jun 2023 on HotelsWe stayed at this hotel in early June with my wife and two kids. Our Torino train was late, which caused us to miss our train to Rome. Knowing we wouldn’t make our connection I booked this hotel at 10:52 PM to ensure we would have a place to sleep. When we arrived to Torino near midnight, TrenItalia said they had arrange for a hotel room for us at this same hotel, which meant we had two reservations. When we arrived at the hotel the front desk person said our hotels.com reservation was non-refundable (true) and that he could not provide a full or partial refund. He suggested I call the manager the next day.
When I called the next day, the manager wasn’t available so the hotel suggested I send an email and they would respond later in the day. I sent the email but received NO response. I called two days later and once again the manager was busy and couldn’t come to the phone. They said they would respond to my email that day, but once again didn't. After my third call 2 days later I was still unable to reach the manager, but I got an email response. The response was dismissive and said they could not issue a refund because they had held the room for me. The room was only booked from 11 PM to midnight (when I cancelled), and no one else was coming at that point. I sent a response to the hotel, and after more than a week have not heard back.
While I think I should get at least a partial refund, that’s not the main point. The staff is rude and unresponsive to customers. Beware.
by A verified traveler
Friendly and smart hotel nar the station
Posted 12 Jun 2023 on HotelsThis was opposite the station, over the pedestrian crossing. The room was well furnished, with good lightning, and very smart. The main room had a door, then a small corridor leading to the bathroom, then another door to the hotel passageway, which kept out any hotel noise. Curtains blocked unwanted light. WiFi was good. There was a safe and fridge. It was easy to walk into the city centre, or there are trams and buses. There are food outlets nearby. Staff were friendly and efficient. There is a lift, although there are some steps to the front door, if that matters to you
by A verified traveler
Posted 12 Jun 2023 on Hotels
*2 people, 1 night*
The hotel was perfect for a night's kip between trains to/from Porta Susa: convenient, very comfortable and well equipped. The only drawback was having to lug suitcases up the steps to reception; the man sitting next to the receptionist looked as though he was there to help, but he didn't.
