Ratings based on 26 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2024
Super place and landscape.
by A verified traveler from Galati
Posted 24 Jan 2021
Excellent services, spa and wellness pool in and out, sauna, both restaurants, gastro lab and forest
by A verified traveler
Close to nature at Balvanyos
Posted 5 Sep 2020 on HotelsA big plus for the SPA area.
The access was allowed based on reservation only and limited to 40 persons. This was a smart approach making us feel safe and enjoying the facilities with enough privancy.
The breakfast was good, based on reservation and served at the table and not as a buffet to avoid crowds.
The restaurant serves great food, with a good selection of wines.
Sometimes we had to wait for a table, but every night they organized a campfire, which was a perfect match for the surroundings.
On our way to the hotel we saw bears.This is a common thing in the area, and fun if you are in the car.
Overall, this was a great experience!
by A verified traveler
Posted 13 Jul 2020 on Hotels
by A verified traveler
Posted 13 Jul 2020 on Hotels
by A verified traveler
Posted 1 Apr 2020 on Ebookers
by A verified traveler
Posted 6 Mar 2020
On the 23rd I have decided to make a nice present to one of my friends for his birthday and I booked a night in this hotel so he can go with his wife, have a romantic dinner and go to the spa. He arrived at the hotel he checked-in with his wife and they were taken to a room with a Queen bed. The next day when they check out there were asked to pay an additional 244.13lei, for a so called upgrade. Imagine how surprised my friend was since this was a present from me . Since he didn’t know exactly the details of the reservation( I made the reservation for him, it was a present) and because he didn’t wanted to spoil everything he agreed to pay. He met me the next evening when I asked him how was everything and he said: “Thank you for your present, we had a good time, but why didn’t you tell me I have to pay for it” I was soo embarrassed. He was explained that in the reservation we have requested a Queen bed and the room category we have booked doesn’t have a queen bed.The room I booked and paid for is: STANDARD DOUBLE ROOM ,QUEEN BED, MOUNTAIN VIEW, MOUNTAIN SIDE.
When I spoke on the phone with hotel it turned out that they didn’t have this type of room available even though this is what I have booked and paid for and my friend was taken to a different category of room. When you book on Expedia a room that is advertised as double room Queen Bed, Expedia automatically adds on under Requests: Queen bed.
My friend was charged extra because they didn't have the advertised category
by A verified traveler
Posted 1 Mar 2020 on Ebookers
Evrething was ok , we Like this properties
We Want ți come back soon
by A verified traveler
Posted 2 Feb 2020
Location is great. Room floor was not clean. Multiple signs of advanced wear in the room and bathroom. Bathroom was extremely small. Room windows were placed in a very high position, so the only thing you could actually view was the sky. Food choice in the restaurants was very limited and it tried to be fancy, in order to justify the high and very high prices. SPA is overcrowded and small, compared to the hotel capacity. Staff busted into the room before checkout time.
by A verified traveler
Great experience!
Posted 11 Dec 2019 on HotelsGreat experience. Friendly and helpful staff, ready to please and intuitive. Last time I was here was 28 years ago. Have great memories. Again this place made it happen but lifted the experience to a whole new level. From the spa to the restaurants to the friendly staff, this is a place to come back to. Great job guys ! Will be back.
