Ratings based on 239 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
We loved staying at the Trailhead by Weekender. Easy getting into the room, wonderful bed, clean and quiet. I loved that there were no spiders or bugs in the room! The only thing I would suggest is to have a lighter blanket available rather than just the heavy comforter - it took us until the second night to figure out the A/C and Heat in the room and the first night I was very warm. I loved the decor and the black ceiling! We'll stay again! Diane Hecht
Comment from Hotel Management
3 Jun 2024 by Trailhead be Weekender , Hotel Management
Dear Diane,Thank you so much for your wonderful review of the Trailhead by Weekender! We're thrilled to hear that you enjoyed your stay, from the easy check-in to the comfortable bed and clean, quiet room. We appreciate your suggestion about the blanket and will definitely consider it for future guests. We're glad you loved the decor and unique features like the black ceiling! We can't wait to welcome you back again soon!
by A verified traveler from Redondo Beach
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by Trailhead be Weekender , Hotel Management
Hello HemaThank you so much for taking the time to rate your experience on your recent stay, We truly value your support and hope to see you the next time you are in the area.
by A verified traveler
Posted 18 May 2024
I will start with the good: the bed was clean and very comfortable. The shower had plenty of hot water and the showerhead was great!
However, if you have paid someone to clean that room, you need to get your money back. When we entered the room, someone had spilled a sticky liquid on one of the bedside tables, which had not been cleaned up. My guess, from the Bud Light beer bottle caps on the floor– which I stepped on – is that it was beer. The rug had obviously not been vacuumed or someone would have seen the bottle caps. There was a yellow ring around the inside of the toilet, which let us know that had not been cleaned either. The table had dried brown spots of what looked like some kind of cola . There were cobwebs in the corners containing caught dead bugs. If someone was supposed to have clean that room, they badly missed the Mark. My husband had to get soap and a washcloth and wash down the nightstand and table, because we could not set anything on them . It was really sad that what could have been a nice stay so obviously had not been prepared since the last guest.
the exception to that was that the bed was made with clean linen.
Comment from Hotel Management
19 May 2024 by Trailhead be Weekender , Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and apologize for the issues you experienced in your room.We're glad to hear that the bed was clean and comfortable, and that the shower met your expectations. However, we're deeply sorry for the unacceptable condition of the room, including the unclean bedside table, rug, toilet, and table. We understand that this significantly impacted your stay and fell short of our standards.Please know that we take full responsibility for the lack of cleanliness and are taking immediate action to address these issues. We will re-train our housekeeping staff to ensure that every room is thoroughly cleaned and inspected before our guests arrive.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
by A verified traveler from Fulton
Posted 18 May 2024
Place was clean, quiet and comfortable. Will stay again when in town.
Comment from Hotel Management
19 May 2024 by Trailhead be Weekender , Hotel Management
Thank you so much for taking the time to share your positive experience at our hotel! We're thrilled to hear that you found our place to be clean, quiet, and comfortable. We strive to provide a relaxing and welcoming environment for all our guests, and it's great to know we hit the mark for you.We're delighted to hear that you'll be staying with us again when you're in town - we can't wait to welcome you back! If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thanks again for your kind words, and we look forward to seeing you soon!
by A verified traveler
Posted 18 May 2024
Such a nice place! Wish I could have stayed longer. Rooms are so comfy and modern. Staff are so helpful and kind. Next time I am around I will surely find my way back here!
Comment from Hotel Management
19 May 2024 by Trailhead be Weekender , Hotel Management
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our rooms to be comfy and modern. Our staff work hard to provide exceptional service, so it's wonderful to hear that they were helpful and kind during your stay.We're delighted to hear that you'll be returning next time you're in the area - we can't wait to welcome you back! We'll make sure to keep a room ready for you, and we'll do our best to make your next stay just as enjoyable as your last.Thanks again for your kind words, and we look forward to seeing you soon!
by A verified traveler
Posted 17 May 2024
This is a great option if you are independent and don't need staff at the ready.
Comment from Hotel Management
18 May 2024 by Trailhead be Weekender , Hotel Management
Thank you for taking the time to share your feedback! We appreciate your insight and are glad you enjoyed your stay with us.We want to assure you that although we are a contactless property, our staff is always available and ready to assist with any needs or concerns. We understand that sometimes a little extra support can go a long way, and we're just a phone call away.As you mentioned, our contactless setup is ideal for guests who value independence and don't require constant staff presence. We're happy to provide a seamless and self-sufficient experience for those who prefer it.Thanks again for your review, and we hope to welcome you back soon
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by Trailhead be Weekender , Hotel Management
Hello BethThank you so much for rating your recent stay with us, Its great to see that you enjoyed your time with us. We hope to see you the next time you are in the area.
by A verified traveler
Posted 13 May 2024
I've always liked Shaheen's, now Trailhead, but the current checkin arrangements were poor: I made reservations thru Expedia, who told me the remote checkin room number and code info would be provided 24 hrs before checkin--when it wasn't, I called the Trailhead phone number but received message that no voice mailbox was set up. I then sent email to Trailhead, who responded that I should have received email code from Expedia; that didn't arrive until about 2 hrs before checkin. It was frustrating to not be able to get the checkin info until shortly before arrival.
Comment from Hotel Management
14 May 2024 by Trailhead be Weekender , Hotel Management
Thank you for sharing your feedback about your recent stay at Trailhead. We apologize for the frustration and inconvenience you experienced with the check-in arrangements. We understand how important it is to have a smooth and seamless check-in process, and we fell short of that standard in your case.We appreciate your patience and persistence in reaching out to us via phone and email. We are sorry that our phone system was not set up to receive voicemails, and that our email response was delayed. We will review our communication channels to ensure that our guests can reach us easily and efficiently.Regarding the check-in code, we will work with Expedia to ensure that the information is sent to our guests in a timely manner, as promised. We appreciate your loyalty to our hotel, formerly Shaheen's, and we want to assure you that we are committed to providing the highest level of service and hospitality.Please know that we value your feedback and will use it to improve our processes and procedures. If you have any further concerns or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon and show you the level of service you deserve.Thank you again for your feedback and loyalty.
by A verified traveler from sterling heights
Posted 30 Apr 2024
What a beautiful place to stay. My best sleep ever at any hotel. Towels, sheets and toiletries are top notch. The easiest check in in late hours.
Comment from Hotel Management
1 May 2024 by Trailhead be Weekender , Hotel Management
Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful stay with us and enjoyed our hotel's amenities. It's fantastic to know that you had the best sleep ever at any hotel - we take pride in providing a comfortable and restful environment for our guests.We're also delighted that you appreciated our top-notch towels, sheets, and toiletries. We understand the importance of attention to detail and strive to provide the best possible experience for our guests.Additionally, we're glad to hear that our late check-in process was seamless and efficient. We aim to make every aspect of our guests' stays as smooth and stress-free as possible.Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back soon
by A verified traveler
Posted 21 Apr 2024
Was not happy with the barking dog in the room next door, when we got out of bed or walked in our room their dog would bark. Also having the cleaning staff knock on our door before the posted check out time.
The room was very clean & comfortable. Would definitely stay again.
Comment from Hotel Management
30 Apr 2024 by Trailhead by Weekender , Hotel Management
Thank you for sharing your feedback about your recent stay with us. We apologize for the disturbance caused by the barking dog in the adjacent room and understand how frustrating that must have been. We'll work on improving our pet policy and noise reduction measures to prevent similar issues in the future.Regarding the early knock on your door by our cleaning staff, we apologize for the inconvenience and will remind our team to respect the posted check-out time.On a positive note, we're delighted to hear that your room was clean and comfortable! We're glad you enjoyed your stay overall and would consider staying with us again. We appreciate your loyalty and look forward to welcoming you back soon.Best regards
