Ratings based on 596 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 25 May 2024
We liked the pool. It was the only one I could find that was indoors but next time I’m going to keep looking. We were just staying the night on our way back to Oklahoma and thank goodness it was only one night there. Room was filthy. Handprints all over the headboard, stains on the furniture, hair around the sink. I’ve never had to wipe a room down before just to feel somewhat clean. The sheets appeared clean though but I didn’t sleep well thinking if they were or not because of the rest of the room. We did till the GM so they were aware and she was defensive at first but then offered us another room. Based off other reviews, I didn’t want to pack up and move to another filthy room after I had already wiped this one down though. We will not be coming back to this hotel when passing through again.
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear you enjoyed our indoor pool. However, we sincerely apologize for the cleanliness issues you encountered during your stay. Your comments have been shared with our team for immediate improvement. We understand your frustration and regret any inconvenience caused. We hope you'll give us another chance to provide you with the exceptional experience you deserve should your travels bring you back to the area.Sincerely, Hotel Manager
by A verified traveler
Posted 17 May 2024
Breakfast was amazing. Staff was super friendly very much enjoyed our stay
Comment from Hotel Management
22 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast and found our staff friendly. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Nice and quiet
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed the peaceful atmosphere during your stay. We hope to welcome you back soon for another relaxing experience.Sincerely, Hotel Manager
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve, we'd love to hear more details to enhance our services for future guests.Sincerely, Hotel Manager
by A verified traveler
Posted 3 May 2024
Other than missing a curtain in a suite room and not have king pillows on a king bed (asked for 3 only had 2) it was a quiet, comfortable, clean stay. The breakfast needs improvement, only cereal, waffles, oatmeal, bagels and yogurt.
Comment from Hotel Management
10 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a quiet, comfortable, and clean stay overall. We apologize for any inconvenience caused by the missing curtain and insufficient pillows in your suite room. Rest assured, we'll address these issues to ensure a more enjoyable experience for our guests.Regarding breakfast, we appreciate your input and will take it into consideration as we strive to enhance our offerings for future guests.We hope to have the opportunity to welcome you back for an improved stay in the future. If there's anything else we can do to make your next visit even better, please let us know.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Apr 2024
The front desk lady was insanely sweet. We got to our room and instantly noticed a weird smell. The bathtub had left over hair. The bedding had stains and while checking for bedbugs noticed the mattress was horribly stained (no bugs). They could do a better job of vacuuming as well but after all, you get what you pay for. It wasn’t TOO bad.
Comment from Hotel Management
2 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our front desk staff to be exceptionally sweet. However, we're disappointed to learn about the issues you experienced during your stay. Please accept our sincere apologies for the cleanliness concerns you encountered in your room. We have shared your comments with our housekeeping team to ensure that these issues are addressed promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a 5-star experience during your stay. We strive to provide exceptional service and it's always rewarding to know when we've succeeded. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your glowing review! We're delighted to hear that you had a fantastic experience during your stay with us. We aim to provide top-notch service and amenities to all our guests, and we're thrilled that we met your expectations. We hope to welcome you back again soon for another wonderful stay!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Apr 2024
We liked the jet tub/ whirlpool tub. And the bed was pretty decent also the cable as well. But what me and my husband didn’t like was how dirty both tubs were like they didn’t even clean it at all hair was in both of them. The whirlpool tub had a thick dirt rim around it which was gross. Crumbs was on the floor near the bed also the microwave and refrigerator wasn’t that clean either. The air conditioner was great. I feel like housekeeping could’ve done better with paying attention to details and cleaning. Hopefully they will do better in the future but we will not be returning.
Comment from Hotel Management
20 Apr 2024 by Hotel Manager , Hotel Management
Dear Brittany,We're truly sorry to hear about your disappointing experience during your recent stay. We'll address these issues with our housekeeping team to ensure that proper attention to detail is given during cleaning. Your feedback is invaluable, and we'll use it to improve our services for future guests. We understand your decision not to return, but if you ever reconsider, we'd welcome the opportunity to regain your trust and provide you with a much better experience. We hope to have the chance to make it right in the future.Sincerely, Hotel Manager
