Ratings based on 398 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
What a wonderful place to be during this last spring break. The hotel was absolutely perfect. My room looked onto the pool and ocean. The weather was gorgeous and spending time outdoors for breakfast, relaxing and walking the beach was perfect. Loved the staff; all friendly and happy! Thank you to all for making my get away so magical!
by A verified traveler
Posted 16 May 2024
Very nice staff & the property was amazing!
by A verified traveler
Posted 14 May 2024
Overall the Resort was real nice. All Staff around the resort very lovely, welcoming and helpful. Breakfast was good, just at times we found the food replenishment to be bit slow. No half board etc options available, Al-arcate only for lunch and dinner which was fairly pricey but nice food. I am only giving 4* and not 5 because of 2 reasons. Outdoor pool very cold. Indoor pool for children only restricted between 8-10am and 12-2pm. Very hard managing around a 2yr old with his nap etc. One major downside was the Burkini ban. Being a muslim and being in a muslim country we did not expect this. Unfortunately my wife was not allowed in pool with me and my son so was not able to fully enjoy it. They allow muslim women to walk around whole grounds in hijab (scarf) but not in a pool which i found bemusing. Feedback given to manager who was really nice. Gave a Olive oil bottle (from hotel grounds) as a gesture to take back. Manager mentioned they will feedback to hotel chain execs on Burkini issue however i will not hold my breath with this being taken off. I would probably avoid this hotel for muslims as coming across as not so muslim freindly with the burkini ban. My advice to management was either fully allow burkini as you are a muslim country or allow burkini for certain times of the day. Secondly, the kids play room open only between 9-5pm for 3 yo only. We were given an exception but the 5pm finish meant we could not fully use the facility as we were out during the day.
by A verified traveler from Dearborn
Posted 11 May 2024
The Residence Tunis was the perfect hotel for our first trip to Tunisia. The property is in a very quiet and safe location, and provides a multitude of amenities. The staff was incredible, helping us with anything we needed, from taxis to currency exchange, and everything in between. As an American, I highly recommend you stay here if you're considering a visit to Tunisia.
Comment from Hotel Management
13 May 2024 by GM , Hotel Management
Dear Sir,Thank you so much for your wonderful review! We're thrilled to hear that The Residence Tunis was the perfect choice for your first trip to Tunisia. It's fantastic to know that you felt safe and enjoyed our quiet location, as well as the variety of amenities we offer.We're especially delighted that our staff could enhance your experience by assisting with all your needs. Your recommendation means a lot to us, and we're honored to have had the opportunity to host you during your visit to Tunisia.We hope to welcome you back again soon for another memorable stay at The Residence Tunis!Warm regards,Mehdi BelkhodjaGeneral Manager
by A verified traveler from Kingston Upon Thames
Posted 6 May 2024
The hotel is amazing and the staff were very friendly and helpful. They decorated the room for my husband’s birthday and sent us a birthday cake. Wouldn’t hesitate for a second to book again and recommend it to friends
Comment from Hotel Management
13 May 2024 by GM , Hotel Management
Dear Madam,Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience at our hotel and that our staff could contribute to making your husband's birthday celebration extra special. It's wonderful to know that you appreciated the personalized touches.We're delighted that you wouldn't hesitate to book with us again and recommend us to your friends. Your satisfaction and recommendation mean the world to us, and we look forward to welcoming you back for another memorable stay at our hotel.Best regards,Mehdi BelkhodjaGeneral Manager
by A verified traveler from Calgary
Posted 21 Apr 2024
Very nice and inviting atmosphere. Excellent service from all the staff. Very much enjoyed our short stay.
by A verified traveler
Posted 29 Jan 2024
I liked everything except there was a chemical smell in our room. Hotel wasn’t able to resolve.
Comment from Hotel Management
2 Feb 2024 by Thanks, Hotel Management
Dear Sir,We Sincerely appreciate you taking the time to share your feedback. We're delighted to hear that you enjoyed your overall stay. We apologize for any incontinence caused. It was an occasional issue due to temporary intervention and we want to assure you that corrective measures have been taken. Subsequent visits should not have this concern.Your satisfaction is our priority.Thanks and best regards,Mehdi BelkhodjaGeneral Manager
by A verified traveler
Posted 6 Jan 2024
Great fancy stay with very welcoming staff and service during our stay until the checkout day!
we realized at the end that all services delivered to us were paid and the driver has been counting days we were not getting any of his services, for example he counted the checkin day as one of his driving days although I haven’t seen him during that day and took taxi from airport to the hotel assuming that the driver will start his payment and work starting from second day when my friend arrives, but we discovered at the checkout day that everything is money and had to pay the driver for unused days during our stay.
I recommend staying at the hotel but be careful and use external services or keep asking about extra charges on daily basis. And try to get a driver from a different company than the hotel if really needed.
by A verified traveler
Posted 3 Jan 2024
I truly enjoyed my stay. I slept really well. The duration of my stay was great, my room was very comfortable. The front desk staff was exceptional. I wish I knew the young woman’s name because she deserves a promotion :) for sure! Breakfast was great everyday and I got a chance to eat at the restaurants as well. The only thing I was sad about was that I picked this property for the spa and gym mainly. The gym was very small, and the spa was under construction. So I was a disappointment. Nevertheless, I would stay here again, also recommend, if someone needed a suggestion.
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
29 Oct 2023 by Mehdi Belkhodja, Hotel Management
Cher Monsieur,Chère Madame,Je vous remercie d'avoir pris le temps de partager votre appréciation sur notre page.Nous sommes ravis de voir que les moments passés en notre compagnie vous ont apporté satisfaction et nous attendons de pouvoir vous accueillir de nouveau très vite à The Residence Tunis,Cordialement,Mehdi BelkhodjaGeneral Manager
